topic Cannot access KVM for remote control using vPro on Dell System in Intel vPro® Platform

Cannot access KVM for remote control using vPro on Dell System

idata — Tue, 16 May 2017 19:33:16 GMT

Hello,

We have purchased 11 Dell Optiplex 7450 systems. These particular systems were selected and configured specifically for being able to perform out of band management. We need remote KVM and storage redirection.

The documentation from Dell is abysmal. Dell ProSupport was not at all helpful. I downloaded and read through several Intel documents. I would like to get these systems configured and deployed without a provisioning server. I prepared a USB key with the Intel SCS Console. I then provisioned the system with the USB key. I can connect to the system's web interface at port 16992 and see the system information.

When I attempt to connect to the system with VNC, I cannot establish a connection. I am attempting to do this while the PC is sitting at either the BIOS screen or the MEBx screen, so I know there is no firewall issue.

I see no other documentation that I can reference and I am stuck trying to get this implemented. I would appreciate some assistance in getting these systems configured and deployed.

Thank You.

Re: Cannot access KVM for remote control using vPro on Dell System

MichaelA_Intel — Tue, 16 May 2017 19:45:24 GMT

Hi Frank,

I see that you've read through several Intel documents. I'm wondering if you have already taken a look at this one:

http://www.intel.com/content/dam/www/public/us/en/documents/guides/scs-deployment-guide.pdf http://www.intel.com/content/dam/www/public/us/en/documents/guides/scs-deployment-guide.pdf

This is the deployment guide and should answer your questions. If not, please let us know.

Regards,Michael

Re: Cannot access KVM for remote control using vPro on Dell System

idata — Wed, 17 May 2017 12:16:03 GMT

Yes I have that guide and many others. As I mentioned, nothing seems to work and it is quite frustrating that no one at Dell or Intel seems to want to help directly. All I keep getting is links to documents, all of which I have already read.

Re: Cannot access KVM for remote control using vPro on Dell System

MichaelA_Intel — Wed, 17 May 2017 16:40:39 GMT

Frank-G

Hi Frank,

Please open a ticket for assistance here:

https://www.intel.com/content/www/us/en/support/contact-support.html# @24 Contact Support

We'll be happy to help you out with this. I'd open one on your behalf but I do not have all your information available to submit the ticket. Either myself or another will contact you.

Regards,

Michael