topic Unknown Error 8838 when Updating AMT Firmware in Intel vPro® Platform

Unknown Error 8838 when Updating AMT Firmware

JNach1 — Wed, 16 Aug 2017 06:12:53 GMT

Just after some advice on what this error means. Its being seen on a number of machines when attempting to upgrade AMT Firmware using Intel tool FWUpdLcl64.exe to upgrade to 11.0.25.3001 within a Windows 7 x64 OS.

Sometimes a restart can resolve it, other times multiple restarts may be needed before it can succeed.

thank you

Re: Unknown Error 8838 when Updating AMT Firmware

MichaelA_Intel — Tue, 22 Aug 2017 21:26:45 GMT

jnachos

Hi Jnachos,

Can you provide us with the make, model, processor and chipset of the system's you are referring? Are they all the same models, different, etc? Are you noticing any patterned behaviors based on model?

Regards,

Michael

Re: Unknown Error 8838 when Updating AMT Firmware

JNach1 — Wed, 23 Aug 2017 01:26:23 GMT

Specifically it seems to be Lenovo M900 with Core I5-6500 (Quad Core 3.2GHz 6MB).

No pattern of behaviour, other than it affects some machines and not others, and that repeated attempts over a course of time at the firmware upgrade seem to eventually allow it to be accepted. Sometimes a single reboot resolves it, sometimes not.

Im somewhat stuck with troubleshooting since the error provides no information as to the cause.

Re: Unknown Error 8838 when Updating AMT Firmware

KenF_Intel — Tue, 29 Aug 2017 17:44:18 GMT

Hi Jnachos,

Please check that the Intel Management Interface driver is installed on the problem systems. Go to Device Manager->System Devices. You should see something like the following:

Re: Unknown Error 8838 when Updating AMT Firmware

JNach1 — Tue, 19 Sep 2017 00:06:19 GMT

Thanks for your reply. I have checked a number of systems and confirmed the ME driver is properly installed. Is there anything else to check ?

Re: Unknown Error 8838 when Updating AMT Firmware

MichaelA_Intel — Wed, 20 Sep 2017 22:46:18 GMT

jnachos

hi Jnachos,

Sorry for the back and forth. I would like to know what version of the ME driver that is installed on these systems. Are they all on the same version or are there differences. Once you have this information, can you also check the Lenovo web site to make sure you have the latest ME version?

Regards

Michael