topic Remote Desktop does not connect using IM Commander in Intel vPro® Platform

Remote Desktop does not connect using IM Commander

GRile — Wed, 24 May 2017 16:06:39 GMT

Client is fully provisioned using RCS with PKI. I can connect and retrieve information via commander and web interface but when I press the "Connect" button it briefly shows "Connecting..." then goes back to Disconnected. Please see attached SCSDiscovery output.

Many thanks in advance,

Graham

Re: Remote Desktop does not connect using IM Commander

GRile — Mon, 05 Jun 2017 08:38:25 GMT

Bump!

Any ideas? I opened a support ticket (02808444) for this if someone would be able to take a look for me. I'd love to be able to troubleshoot this myself but where to start? Are there any logs I can check?

Kind regards,

Graham

Re: Remote Desktop does not connect using IM Commander

MichaelA_Intel — Mon, 05 Jun 2017 17:58:34 GMT

grahamriley

Hi Graham, responded to you from the ticket. Is the system you're trying to have a remote session with a headless system or a system that uses an on-board video card or possibly even a notebook that has the lid shut?

Michael

Re: Remote Desktop does not connect using IM Commander

GRile — Mon, 05 Jun 2017 19:26:29 GMT

Hi Michael,

Many thanks for your message - just replied.

Cheers, Graham