Error: failed to retrieve Local System Account using MEI; error code - 3221242473

AScoy — Mon, 14 Jul 2014 08:01:14 GMT

Hi,

I pushed to use AMT in my organisation and we have finally got a 3rd Party Cert from Go Daddy so we can perform remote configuration. All appeared to be working fine and I successfully remotely configured 250 HP 8200 Elite computers without any problems using an encrypted XML. However, I have just tried to configure our HP Elite 8000 PC's, which use AMT 5.0, and I am getting the below error message. It can't be a certificate or authentication issue as I am using the exact same XML that worked with the HP Elite 8200.

Any ideas?

2014-07-11 13:30:10: Thread:392(INFO) : ACU Configurator , Category: HandleOutPut Source: Src\ActivatorUtils.cpp : HandleOutput Line: 210: Starting log 2014-07-11 13:30:10

2014-07-11 13:30:10: Thread:392(DETAIL) : ACU Configurator, Category: VerifyFileSignature Source: Src\ActivatorMain.cpp : wmain Line: 122: Verifying the digital signature of ACU.dll, this operation might take up to 3 minutes...

2014-07-11 13:30:11: Thread:392(INFO) : ACU Configurator , Category: VerifyFileSignature Source: Src\ActivatorUtilsWin.cpp : VerifyFileSignature Line: 457: The file "C:\WMFS_AMT_Configurator\ACU.dll" is signed and the signature was verified.

2014-07-11 13:30:12: Thread:392(DETAIL) : ACU.dll, Category: SetCompatibilityMode Source: Src\ActivatorDll.cpp : SetCompatibilityMode Line: 104: Set compatibility mode to 8.0.

2014-07-11 13:30:12: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : CheckAMT Line: 78: ***** Start CheckAMT ******

2014-07-11 13:30:12: Thread:392(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 5.2.0.1008

2014-07-11 13:30:12: Thread:392(INFO) : ACU Configurator , Category: AMT Mode Source: Src\HECIDiscovery.cpp : CheckAMT Line: 382: Intel(R) AMT in PROVISIONING_MODE_ENTERPRISE

2014-07-11 13:30:12: Thread:392(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : CheckAMT Line: 461: ***** END CheckAMT ******

2014-07-11 13:30:14: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1256: ***** Start GetAmtFQDN ******

2014-07-11 13:30:14: Thread:392(DETAIL) : ACU Configurator , Category: Status message Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1274: Failed to get data from the firmware. (0xc0000022)

2014-07-11 13:30:14: Thread:392(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1333: ***** END GetAmtFQDN ******

2014-07-11 13:30:17: Thread:392(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 410: Calling function Discovery...

2014-07-11 13:30:17: Thread:392(INFO) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 199: Calling function GetLocalSystemAccount over MEI...

2014-07-11 13:30:17: Thread:392(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 5.2.0.1008

2014-07-11 13:30:17: Thread:392(ERROR) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 226: Error: failed to retrieve Local System Account using MEI; error code - 3221242473

2014-07-11 13:30:17: Thread:392(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 430: Host Based Setup is not supported

2014-07-11 13:30:17: Thread:392(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 432: Function Discovery ended successfully

2014-07-11 13:30:19: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : UuidDiscovery Line: 1339: ***** Start UuidDiscovery ******

2014-07-11 13:30:19: Thread:392(DETAIL) : ACU Configurator , Category: Status message Source: Src\HECIDiscovery.cpp : UuidDiscovery Line: 1346: Error message not found- 0x800084d1. (0x800084d1)

2014-07-11 13:30:19: Thread:392(DETAIL) : ACU Configurator , Category: Returned data Source: Src\ActivatorDll.cpp : GetHostAndMEInfo Line: 4041: GetHostAndMEInfo output data: IsAMT:True, isAmtCapable:False, isEnterpriseMode:True, configurationMode:0, isRemoteConfigEnabled:True, AMTversion:5.2.1, isMobile:False, provisioningTlsMode:2, uuid:EE1E2A78-065C-11DF-BBDA-FECD88FC000F, isClientConfigEnabled:False, hostBasedSupport:False, configurationState:1, FQDN:HPSystem.wmfs.net.

2014-07-11 13:30:19: Thread:392(INFO) : ACU Configurator, Category: -ConfigAMT- Source: Src\ActivatorMain.cpp : wmain Line: 789: HPSystem.wmfs.net:Starting Unified configuration flow...

2014-07-11 13:30:19: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\ActivatorDll.cpp : ClientControlConfiguration Line: 2595: ***** Start ClientControlConfiguration ******

2014-07-11 13:30:21: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : TcpIpDiscovery Line: 1358: ***** Start TcpIpDiscovery ******

2014-07-11 13:30:21: Thread:392(DETAIL) : ACU Configurator , Category: Status message Source: Src\HECIDiscovery.cpp : TcpIpDiscovery Line: 1394: AMT Status code - Internal error. (0xc0004269)

2014-07-11 13:30:23: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1256: ***** Start GetAmtFQDN ******

2014-07-11 13:30:23: Thread:392(DETAIL) : ACU Configurator , Category: Status message Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1274: Failed to get data from the firmware. (0xc0000022)

2014-07-11 13:30:23: Thread:392(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1333: ***** END GetAmtFQDN ******

2014-07-11 13:30:24: Thread:392(DETAIL) : , Category: ADInterfaceInternal Source: Src\ADInterfaceInternal.cpp : ADInterfaceNamespace::ADInterfaceInternal::InitBind Line: 952: Step into InitBind

2014-07-11 13:30:25: Thread:392(DETAIL) : , Category: ADInterfaceInternal Source: Src\ADInterfaceInternal.cpp : ADInterfaceNamespace::ADInterfaceInternal::InitBind Line: 1141: Step out InitBind

2014-07-11 13:30:25: Thread:392(DETAIL) : , Category: ADInterfaceInternal Source: Src\ADInterfaceInternal.cpp : ADInterfaceNamespace::ADInterfaceInternal::CheckIfOUExist Line: 810: Step into CheckIfOUExist

2014-07-11 13:30:25: Thread:392(DETAIL) : ACU.dll, Category: GenerateOTP Source: Src\ActivatorDll.cpp : GenerateOTP Line: 1020: Changing AMT state from IN-provisioning to Pre-Provisioning in order to set AMT OTP

2014-07-11 13:30:25: Thread:392(DETAIL) : ACU Configurator , Category: -Start- Source: Src\ActivatorDll.cpp : StopConfigurationInt Line: 5008: ***** Start StopConfigurationInt ******

2014-07-11 13:30:25: Thread:392(DETAIL) : StopConfiguration, Category: Entering StopConfiguration Source: Src\ActivatorDll.cpp : StopConfigurationInt Line: 5009:

2014-07-11 13:30:25: Thread:392(INFO) : ACU Configurator , Category: Unprovision Source: Src\HostBasedSetup.cpp : HostBasedSetup::StopConfiguration Line: 326: Calling function StopConfiguration over MEI...

2014-07-11 13:30:25: Thread:392(INFO) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 199: Calling function GetLocalSystemAccount over MEI...

2014-07-11 13:30:25: Thread:392(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 5.2.0.1008

2014-07-11 13:30:25: Thread:392(ERROR) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAcc...

Re: Error: failed to retrieve Local System Account using MEI; error code - 3221242473

idata — Tue, 16 Dec 2014 16:40:08 GMT

Did you ever figure out this problem? I'm having a similar problem with my HP Elite 8200.

Re: Error: failed to retrieve Local System Account using MEI; error code - 3221242473

idata — Wed, 17 Dec 2014 20:20:25 GMT

In case anyone happens upon this thread later, the HP 8000 Elite is an AMT 5.2 system. The 8200 is AMT 7.0 and supports Host based provisioning. He would have needed to find another provisioning method. Does anyone have any good AMT 5.2 provisioning methods?

topic Error: failed to retrieve Local System Account using MEI; error code - 3221242473 in Intel vPro® Platform

Error: failed to retrieve Local System Account using MEI; error code - 3221242473

Re: Error: failed to retrieve Local System Account using MEI; error code - 3221242473

Re: Error: failed to retrieve Local System Account using MEI; error code - 3221242473