topic Re: unexpected behavior interface down not resetting counters while other vendors do... in Intel vPro® Platform

unexpected behavior interface down not resetting counters while other vendors do...

FIsma2 — Thu, 12 Jul 2018 15:17:27 GMT

I am trying to use Linux command 'ifconfig interface down' to reset the counters of installed pci, but the counters are not resetting to zero

checked out the hardware and drivers...

Tested on Ubuntu 17.10 / Ubuntu 16.04.4 LTS

19-Ubuntu SMP Wed Oct 11 18:35:14 UTC 2017

Intel Corporation 82599ES 10-Gigabit SFI/SFP+ Network Connection (rev 01)

lspci

.......

01:00.0 Ethernet controller: Intel Corporation 82599ES 10-Gigabit SFI/SFP+ Network Connection (rev 01)

03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)

lshw

.....

*-pci:2

description: PCI bridge

product: 8 Series/C220 Series Chipset Family PCI Express Root Port # 6

vendor: Intel Corporation

ifconfig enp1s0

enp1s0: flags=4163 mtu 1500

inet 144.174.28.73 netmask 255.255.255.0 broadcast 0.0.0.0

ether 90:e2:ba:44:35:5a txqueuelen 1000 (Ethernet)

RX packets 1443511343 bytes 1927426776123 (1.9 TB)

RX errors 0 dropped 0 overruns 0 frame 0

TX packets 288024542 bytes 45121362422 (45.1 GB)

TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

ifconfig enp1s0 down

ifconfig enp1s0

enp1s0: flags=4098 mtu 1500

inet 144.174.28.73 netmask 255.255.255.0 broadcast 0.0.0.0

ether 90:e2:ba:44:35:5a txqueuelen 1000 (Ethernet)

RX packets 1443857046 bytes 1927485545523 (1.9 TB) >> NOT RESETTING

RX errors 0 dropped 0 overruns 0 frame 0

TX packets 288024543 bytes 45121362464 (45.1 GB) >> NOT RESETTING

TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

Re: unexpected behavior interface down not resetting counters while other vendors do...

idata — Tue, 14 Aug 2018 01:36:53 GMT

Hello Seismael,

Thank you for posting in Intel Wired Ethernet Communities. Please try shutting the interface down and loading the module: ifconfig down; then modprobe -r ixgbe; followed by modprobe ixgbe; and ifconfig up.

If this does not work please post ethtool -i output, and provide the product code from the adapter as seen in the following https://www.intel.com/content/www/us/en/support/articles/000007060/network-and-i-o/ethernet-products.html link.

Best regards,

Daniel D

Intel Customer Support

Agent under contract to Intel

Re: unexpected behavior interface down not resetting counters while other vendors do...

idata — Tue, 21 Aug 2018 00:08:09 GMT

Hello Seismael,

Do you still need assistance with the interface on the 82599ES Ethernet Controller? Please let us know if this issue is resolved, or you still have any other concerns. Please do not hesitate to contact us with any other questions.

Best regards,

Daniel D

Intel Customer Support

Agent under contract to Intel

Re: unexpected behavior interface down not resetting counters while other vendors do...

idata — Tue, 28 Aug 2018 03:44:56 GMT

Hello Seismael,

Is this controller integrated into an OEM adapter? You might also find help from the product vendor. If you have any questions please let us know.

Best regards,

Daniel D