topic Re: Intel-SA-00086 console and GUI don't work in Intel vPro® Platform

Intel-SA-00086 console and GUI don't work

CStan4 — Sun, 10 Dec 2017 18:25:50 GMT

I tried to use your detection tools, but neither the GUI nor the console one does work on my laptop. Both of the programs crash.

Sorry, but my Windows runs with german language, therfor the error messages are in german too.

Has anyone the same problems as me?

Re: Intel-SA-00086 console and GUI don't work

flast23 — Mon, 11 Dec 2017 18:50:37 GMT

Hi,

Did you run it as an Administrator?

jfg

Re: Intel-SA-00086 console and GUI don't work

MWill24 — Tue, 12 Dec 2017 18:11:56 GMT

Hi,

Isn't correct that Intel SA-00086 Detection Tool gui/console only running on a Windows OS English language.

I found out that the tool is not running on a Windows OS Dutch language, change to English no problem

Processor Name: Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz

OS Version: Microsoft Windows 7 Professional English

Intel SA-00075 Detection Tool gui/console is working on Windows OS Dutch language but it create not correct registry entry's

So SA-00086 Detection Tool is not MUI, correct?

Sorry for my poor English writing

Re: Intel-SA-00086 console and GUI don't work

TŁagu — Thu, 14 Dec 2017 13:29:49 GMT

This does not work for any PC in our company (~30 PCs). GUI tool process crashes just after executed, and console tool behaves the same as in OP's screenshots.

I tried to fully remove Polish region and language, switched to United States and English everywhere and it still doesn't work.

We don't have non-ASCII characters in windows user names.

Windows 10 64 bit 16299.125, various MB: (Dell Laptops, Asrock H170M PRO4, MSI Z170M MORTAR - newest BIOS everywhere).

Re: Intel-SA-00086 console and GUI don't work

KenF_Intel — Thu, 14 Dec 2017 17:50:24 GMT

Hi all,

I will see what I can find out about these issues.

It would speed up the process if you could give me a rough translation of the errors that are being thrown.

Thanks.

Re: Intel-SA-00086 console and GUI don't work

MWill24 — Thu, 14 Dec 2017 18:02:59 GMT

Hi,

On my side

With SA-00086 Detection Tool gui you see view moments the circle, but you see no reporting and no any settings in the registry

With SA-00086 Detection Tool console you see on de dos prompt that the tool is running but when is finish, no reporting and no any settings in the registry.

Both tools is runnig with admin rights

Re: Intel-SA-00086 console and GUI don't work

TŁagu — Thu, 14 Dec 2017 18:29:56 GMT

I think, I have found error. In method DiscoveryTool.FileExtractor.Extract(string directoryName, bool localization) you assume that Administrators' group name is "Administrators". For example in polish it is: "Administratorzy" so the group doesn't exist and System.Security.Principal.IdentityNotMappedException is raised. Group SID is constant so it should have been used: S-1-5-32-544

Re: Intel-SA-00086 console and GUI don't work

YGeni — Thu, 14 Dec 2017 19:37:11 GMT

Interresting... Yes I use non-english Win10SL Russian and Win7 Russian. Maybe ya right. But what can I do?

Re: Intel-SA-00086 console and GUI don't work

KenF_Intel — Thu, 14 Dec 2017 22:32:27 GMT

Thanks Tlaguz. I have forwarded your findings to our engineering team.

Re: Intel-SA-00086 console and GUI don't work

LBons — Fri, 15 Dec 2017 09:26:20 GMT

Hi! I have the same error and I have reported it in the Microsoft forum but I think this is a Microsoft update error

https://social.technet.microsoft.com/Forums/en-US/1d351bb3-9565-4dbd-8a13-e950d4726079/intelsa00086-runtime-error?forum=win10itprogeneral Intel-SA-00086 runtime error

Re: Intel-SA-00086 console and GUI don't work

idata — Tue, 19 Dec 2017 22:52:05 GMT

Hi all,

A new version of the SA-00086 Detection Tool is available. It has the fix for the problem with some non-english systems.

You can download the new version from https://downloadcenter-origin.intel.com/download/27150?v=t https://downloadcenter-origin.intel.com/download/27150?v=t

Please try the new version and let us know if you still encounter issues with the tool.

Re: Intel-SA-00086 console and GUI don't work

YGeni — Tue, 19 Dec 2017 23:01:45 GMT

It still the same version.

Re: Intel-SA-00086 console and GUI don't work

idata — Tue, 19 Dec 2017 23:34:51 GMT

Something may be off with the link above. Please copy and paste this URL into your browser. It should take you to the new version (1.0.0.152).

https://downloadcenter-origin.intel.com/download/27150

If it doesn't work for some reason then try clearing your browser cache.

It's also possible that our remote download servers have not updated their version of the download. Try waiting 3-4 hours to see if the new version starts to show up.

Sorry for inconvenience.

Re: Intel-SA-00086 console and GUI don't work

YGeni — Wed, 20 Dec 2017 01:40:49 GMT

It's ok for now. Thanks Intel.