topic Re: NUC mini andRemote keyboard issue in Intel vPro® Platform

NUC mini andRemote keyboard issue

Wsimo2 — Mon, 11 Dec 2017 21:52:57 GMT

We have a NUC mini. May have clicked on something with regard to the Intel remote keyboard by mistake. Now my mouse and keyboard are basically disabled. Can only force a shut down which we did. No restart possible at this point. Need a solution

Re: NUC mini andRemote keyboard issue

idata — Fri, 15 Dec 2017 01:47:10 GMT

Optimizer: Thank you very much for contacting the Intel® communities. We will do our best to assist you with this scenario.

In order to better assist you:

What is the mode of the NUC?

Which Windows version are you using?

Please try to un-install the application from control panel, reboot the NUC and then re-install it again:

https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021 https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021

Any further questions, please let me know.

Regards,

Alberto R

Re: NUC mini andRemote keyboard issue

idata — Tue, 19 Dec 2017 21:20:16 GMT

Optimizer: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

Alberto R