topic Re: When Zero Touch Provisioning fails... in Intel vPro® Platform

When Zero Touch Provisioning fails...

JNach1 — Thu, 26 Apr 2018 08:10:00 GMT

we have a 3rd party management system which uses certs for zero touch provisioning. This works mostly, but if it doesnt there is a real lack of troubleshooting information on what happened.

Can anyone advise if logs are kept anywhere on the client from an Intel point of view around reasons for provisioning failures ? or what is the best troubleshooting process ?

Re: When Zero Touch Provisioning fails...

idata — Sat, 28 Apr 2018 02:00:23 GMT

Hello jnachos,

I am really sorry for the inconvenience you are encountering with Zero Touch Provisioning.

First, is this application from Intel? This because I am unable to find information.

Second, could you please provide me with the Hardware specification use.

With this information, I will be able to gather the proper information to help you.

If there is anything else we can help please feel free to ask.

Best regards,

Henry A.

Intel® Customer Support

Re: When Zero Touch Provisioning fails...

idata — Wed, 02 May 2018 03:22:44 GMT

Hello jnachos,

I just will like to follow up on the problems you have encountered with Zero Touch Provisioning.

If there is anything else we can help please feel free to ask.

Best regards,

Henry A.

Intel® Customer Support

Re: When Zero Touch Provisioning fails...

idata — Sun, 06 May 2018 03:42:31 GMT

Hello jnachos,

I am afraid we haven't heard from you regarding your question. I will proceed on closeing the Ticket.

If necessary you can reopen a new treat.

Best regards,

Henry A.

Intel® Customer Support