topic Re: Getting errors during Vpro configuration in Intel vPro® Platform

Getting errors during Vpro configuration

kayas — Sat, 28 Mar 2020 21:38:25 GMT

I'm trying to test AMT on our corporate machines but i couldn't proceed although i've tested on two different hardware.

First of those is HP Z1 G2 with Windows 10 1909 x64. When I open Intel AMT Configuration Utility and proceed by clicking "Configure/Unconfigure This System" I get "Call to function failed with return code"

And the second is Dell XPS 15 with Windows 10 1909 64. This one I can proceed to the next screen. When I select configure via Windows, I get "This configuration option is not available because the system does not support host-based configuration"

These 2 errors may have different underlying issues but I'm stuck.

Re: Getting errors during Vpro configuration

kayas — Sat, 28 Mar 2020 22:25:58 GMT

It seems Dell XPS doesn't come with vpro supported CPU, so this explains the issue with Dell XPS 15.

Re: Getting errors during Vpro configuration

kayas — Sat, 28 Mar 2020 22:57:18 GMT

And, HP Z1 requires latest Intel management engine software.

All sorted now. Lessons learned:

Check if the CPU is supported
Check if you have latest version of Intel Management Engine Software is installed.

Re: Getting errors during Vpro configuration

Jimmy_Wai_Intel — Mon, 30 Mar 2020 21:03:51 GMT

If you are sitting in front of a PC, the best to find out if it is a vPro PC is to look for the vPro sticker on the PC.