topic Intel AMT Support Identification in Intel vPro® Platform

Intel AMT Support Identification

Endrianus — Thu, 22 Apr 2021 03:24:30 GMT

Hi,

I have CPU with intel Core i7-10700 which support intel VPro.

But I can't identify whether it support AMT or not because the AMT port is not listed in the device manager.

Also when I download the Intel Management and Security Status it says that the service status information unavailable.

How can I know for sure that my hardware support it ?

Thanks before.

Re: Intel AMT Support Identification

AlHill — Thu, 22 Apr 2021 03:27:19 GMT

What motherboard? What chipset?

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Intel AMT Support Identification

Endrianus — Thu, 22 Apr 2021 07:24:55 GMT

Hi Alhill,

Thanks for responding and sorry for late reply.

Attached is what you requested.

Thanks.

Re: Intel AMT Support Identification

peter3499 — Thu, 22 Apr 2021 08:08:34 GMT

well actually AMT is defined by your chipset or motherboard. So can you tell us which chip-set are you using

Re: Intel AMT Support Identification

Endrianus — Thu, 22 Apr 2021 08:18:06 GMT

Hi Peter,

I'm using

Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz

as my chipset .

Thanks.

Re: Intel AMT Support Identification

n_scott_pearson — Thu, 22 Apr 2021 08:18:14 GMT

Al is correct. In order to have a vPro-ready system, you must have a vPro-ready processor AND a vPro-ready chipset. Only the Q chipsets are vPro-ready. Your system has a H chipset. This means that it is not vPro-ready and you consequently cannot use AMT.

Sorry,

...S

Re: Intel AMT Support Identification

Endrianus — Fri, 23 Apr 2021 04:24:45 GMT

Hi Scott,

How can you the chipset type ? Because I don't see one.

Thanks.

Re: Intel AMT Support Identification

n_scott_pearson — Sat, 24 Apr 2021 02:25:40 GMT

Well, you would expect Acer to detail this in their specs, but noooo, that would be the right thing to do, not the Acer thing (can you tell I am not a fan?). I ended up looking at the specs detailed in various reviews. I finally found one (though I cannot remember where now) that said the chipset was H470.

You should be able to look this up by going into BIOS Setup.

...S

Re:Intel AMT Support Identification

JoseH_Intel — Wed, 28 Apr 2021 03:09:16 GMT

Hello peter3499,

Thank you for joining the Intel community

For a system to be AMT capable it requires 3 AMT capable components. Processor, Chipset and Intel NIC. If you have further questions just let me know.

Hope this helps

Jose A.

Intel Customer Support Technician

Re: Intel AMT Support Identification

Endrianus — Wed, 28 Apr 2021 03:53:45 GMT

Hi n_scott_pearson,

I don't see one in my BIOS.

Re: Re:Intel AMT Support Identification

Endrianus — Wed, 28 Apr 2021 03:54:49 GMT

Hi JoseH_Intel,

Where can I make sure that my system is AMT Capabled ?

Because I can't find it somewhere in BIOS or Device Manager.

Thanks.

Re: Re:Intel AMT Support Identification

n_scott_pearson — Wed, 28 Apr 2021 04:09:54 GMT

Do you have a vPro-enabled processor combined with a vPro-enabled chipset? Only this combination - which requires a Q chipset (and NOT a Z, H or B chipset) - will support AMT.

...S