topic Getting "Packet is not encrypted correctly or uses an old key. Last error: 0" in Intel vPro® Platform

Getting "Packet is not encrypted correctly or uses an old key. Last error: 0"

mrant-k — Thu, 20 Apr 2023 16:17:27 GMT

Hi,

I've gone browsing many posts on this site about this error, but I have not found a single solution that works for us. I have done pulling that cmos out thing someone mentioned in a post, done deprovisioning/re-provisioning/, uninstall/reinstall agent. None is working for me. We are running the latest EMA 1.10.0. Attached is client log file. Please help!

Re:Getting "Packet is not encrypted correctly or uses an old key. Last error: 0"

MIGUEL_C_Intel — Fri, 21 Apr 2023 18:31:21 GMT

Hello, Mrant-k,

Thank you for using Intel support services.

I need more details of the configuration before giving you a solution. The version of Intel®'s EMA on the Server is 1.10.0. Please provide me with more configuration details.

1- Which is the Server operating system, and where is located (physical or virtual machine)?

2- Did you get this error after updating the EMA software version?

3- How many endpoints are provisioned by the EMA server?

4- Please share the current AMT version of the endpoint.

5- Did you configure EMA in Admin Control Mode or Client control mode?

5- Share the EMA installer and EMA Server logs.

EMA logs from Server

[System drive]\Program File(x86)\Intel\Platform Manager\EmaLogs

Installation log:

[System drive]\EMALog-Intel EMAInstaller.txt

Look forward to your response; if there is no response to this email, we will send you a follow-up on 4/25/2023.

Regards,

Miguel C.

Re: Getting "Packet is not encrypted correctly or uses an old key. Last error: 0"

JPxAnderson — Mon, 24 Apr 2023 15:39:54 GMT

I had this issue with some Dell laptops. What I did that resolved the issue was update to the latest BIOS and I installed the latest version of the Intel Management engine components. Once I did that, the laptop immediately provisioned with CIRA active.

Re:Getting "Packet is not encrypted correctly or uses an old key. Last error: 0"

MIGUEL_C_Intel — Wed, 26 Apr 2023 22:31:55 GMT

Hello, Mrant-k,

I hope this post finds you well.

By any chance, have you been able to gather the information requested in my previous response?

Look forward to your response; if there is no response to this email, we will send you a follow-up on 4/28/2023.

Regards,

Miguel C.

Re: Getting "Packet is not encrypted correctly or uses an old key. Last error: 0"

mrant-k — Thu, 27 Apr 2023 13:07:50 GMT

Thanks for the tips. In my situation, it appears this issue only happens to relatively older laptops with 7th gen i7. It reports 8th gen and above just fine.

Re:Getting "Packet is not encrypted correctly or uses an old key. Last error: 0"

MIGUEL_C_Intel — Fri, 28 Apr 2023 18:00:43 GMT

Hello, mrant-k,

Intel® EMA requires endpoint machines with Intel® Active Management Technology (AMT) version 11.8.79 or newer. Details on section 5 - Agent Prerequisites.

https://downloadmirror.intel.com/646990/Intel_EMA_Release_Notes.pdf#page=16

Intel® EMA Configuration Tool helps us to gather the AMT version of the machine.

https://www.intel.com/content/www/us/en/download/19805/30485/intel-endpoint-management-assistant-configuration-tool-intel-ema-configuration-tool.html

Installation:

Double-click the .msi file and follow the prompts.

Run:

a- Open a command prompt (alternatively, you can run the tool from within Windows PowerShell*).

b- Navigate to the installation folder (default C:\Program Files (x86)\Intel\EMAConfigTool).

c- Run the command: EMAConfigTool.exe -filename XXXX --verbose

If assistance is necessary, please answer the question below.

Share the EMA installer and EMA Server logs.

Path for EMA logs from Server:

[System drive]\Program File(x86)\Intel\Platform Manager\EmaLogs

Installation log:

[System drive]\EMALog-Intel EMAInstaller.txt

Look forward to your response; if there is no response to this email, we will send you a follow-up on 5/2/2023.

Regards,

Miguel C.

Re:Getting "Packet is not encrypted correctly or uses an old key. Last error: 0"

MIGUEL_C_Intel — Wed, 03 May 2023 19:29:27 GMT

Hello, mrant-k,

I am following up on the case and wondering if further assistance is necessary.

Look forward to your response; if there is no response to this email, we will send you a follow-up on 5/5/2023.

Regards,

Miguel C.

Re:Getting "Packet is not encrypted correctly or uses an old key. Last error: 0"

MIGUEL_C_Intel — Fri, 05 May 2023 23:57:50 GMT

Hello, mrant-k,

If further assistance is necessary, do not hesitate to reply.

Regards,

Miguel C.

Re: Re:Getting "Packet is not encrypted correctly or uses an old key. Last error: 0"

mrant-k — Mon, 15 May 2023 15:32:11 GMT

Hi,

The issue hasn't resolved. I'm still getting the same error. And Platform Manager shows "01:Failed PKI provoisioning: BB270779"