topic Re: Intel Dual Band-N 7260 - Bluetooth Problem in Wireless

Intel Dual Band-N 7260 - Bluetooth Problem

TDas — Thu, 29 May 2014 04:55:39 GMT

Hi,

I'm using a Dell Inspiron 7537 with Intel Dualband N 7260 wifi card.

I'm facing problem to use the bluetooth, like incomplete pairing with bluetooth devices; after initial pairing it connects to internet to install some driver, and then the device is showing driver error. I tried with switching off internet, but then it's showing incomplete set up.

I tried with generic windows driver as well as latest intel driver (17.0.1401.422), but no success.

After checking the post by other users, it seems this issue is present for long, but Intel developers are unable to fix it.

I dont understand why intel or Dell use such cheap products in high end laptops.

Not only bluetooth but also the wifi on this 7260 cards is headache....some time it feels like i should throw this intel card to thrash bin and get a good quality Atheros card.

Hey Intel folks, tell me if you guys can fix it or should i remove it and purchase something useful.

Re: Intel Dual Band-N 7260 - Bluetooth Problem

Silvia_L_Intel1 — Thu, 29 May 2014 22:36:18 GMT

Tdas777, thanks for contacting us through the Intel Communities.

Regarding your issue, could you please let me know if you have the same behavior when connecting any other device?

Which operating system are you using?

Re: Intel Dual Band-N 7260 - Bluetooth Problem

TDas — Fri, 30 May 2014 03:38:28 GMT

@sylvia_intel

Yes with other devices, it's behaving similar.

Windows 8.1 update 1

Re: Intel Dual Band-N 7260 - Bluetooth Problem

Silvia_L_Intel1 — Fri, 30 May 2014 19:11:09 GMT

Tdas777 which other device did you test?

Re: Intel Dual Band-N 7260 - Bluetooth Problem

TDas — Sat, 31 May 2014 01:56:20 GMT

Well I tried with:

Razer Orochi 2013 BT mouse

Phone: Nokia N8, Nokia 5130, Nokia 5800, Sony Ericsson Naite

Nokia BH505 headset

Re: Intel Dual Band-N 7260 - Bluetooth Problem

Silvia_L_Intel1 — Mon, 02 Jun 2014 17:02:50 GMT

A coworker tried this on Friday and he was able to paired two different cell phones to a computer using the same wireless adapter model.

I'm wondering if you could check the Microsoft event viewer on your system. You may find an error code or some helpful information in order to find out what is causing this behavior.

Please let me know.

Re: Intel Dual Band-N 7260 - Bluetooth Problem

TDas — Tue, 03 Jun 2014 02:58:55 GMT

Which driver version was his wifi on?

Re: Intel Dual Band-N 7260 - Bluetooth Problem

JBish3 — Tue, 03 Jun 2014 09:20:51 GMT

Hi tdas777, Please confirm some points

1. Are u using latest driver availble in intel site - (Link - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3716&DwnldID=23865&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Dual+Band+Wireless-N+7260&lang=eng# help Download Center) ?

2. Are u using latest driver available in DELL site Version 16.5.1.6,A00 (Link - http://www.dell.com/support/home/in/en/indhs1/product-support/product/inspiron-15-7537/drivers Product Support | Dell India)

3. What is your system BIOS version? If it is not Version A07, A07. Then update the same . (Link - http://www.dell.com/support/home/in/en/indhs1/Drivers/DriversDetails?driverId=0GWM7&fileId=3354507773&osCode=BIOSA&productCode=inspiron-15-7537&languageCode=EN&categoryId=BI Driver Details | Dell India)

I need these basic info first share ASAP.

Regards,

Jitendra

Re: Intel Dual Band-N 7260 - Bluetooth Problem

TDas — Tue, 03 Jun 2014 16:43:13 GMT

I tried latest driver from Intel and dell both...

And the bios version is A07

Re: Intel Dual Band-N 7260 - Bluetooth Problem

Silvia_L_Intel1 — Wed, 04 Jun 2014 16:30:47 GMT

Tdas777, we were using Wireless_17.0.2 version.

Re: Intel Dual Band-N 7260 - Bluetooth Problem

TDas — Thu, 05 Jun 2014 07:02:56 GMT

sylvia_intel

Yes, me too...

Re: Intel Dual Band-N 7260 - Bluetooth Problem

Silvia_L_Intel1 — Fri, 06 Jun 2014 20:56:10 GMT

Tdas777, before we escalate this to the engineer team would you please test driver version 17.0.3

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23944 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23944

Please let me know the results.

Re: Intel Dual Band-N 7260 - Bluetooth Problem

TDas — Sat, 07 Jun 2014 11:29:22 GMT

sylvia_intel

Hi,

Today I again installed Dell driver, this time it's working.

Re: Intel Dual Band-N 7260 - Bluetooth Problem

TDas — Sun, 08 Jun 2014 02:27:41 GMT

sylvia_intel

Hi,

I didn't notice earlier; but the link you posted, is for wireless adapter (wifi)!!

Do you want me to update wifi driver to that version??

Currently Installed driver version is 17.0.2.5

Re: Intel Dual Band-N 7260 - Bluetooth Problem

Kevin_M_Intel — Tue, 30 Sep 2014 19:18:18 GMT

Hi tdas777,

I would like to know some more information about the configuration you have so can you attach your dxdiag report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

Can you also provide the driver version installed on the computer?

Kevin M

Re: Intel Dual Band-N 7260 - Bluetooth Problem

TDas — Sun, 12 Oct 2014 15:36:02 GMT

Driver ver.17.0.1428.1

------------------

System Information

------------------

Time of this report: 10/12/2014, 21:00:19

Machine name: MY7537

Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron 7537

BIOS: A10

Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4 CPUs), ~1.8GHz

Memory: 8192MB RAM

Available OS Memory: 8090MB RAM

Page File: 2929MB used, 7081MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_05FA1028&REV_09

Display Memory: 1792 MB

Dedicated Memory: 0 MB

Shared Memory: 1792 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD040E

Native Mode: 1920 x 1080(p) (60.020Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3907 (English)

Driver Version: 10.18.10.3907

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: Primitive

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 8/14/2014 00:24:00, 20068496 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4956-11CF-A362-F725B4C2C435}

Vendor ID: 0x8086

Device ID: 0x0A16

SubSys ID: 0x05FA1028

Revision ID: 0x0009

Driver Strong Name: oem21.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3907:pci\ven_8086&dev_0a16

Rank Of Driver: 00DA2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_...

Re: Intel Dual Band-N 7260 - Bluetooth Problem

Kevin_M_Intel — Tue, 14 Oct 2014 16:48:33 GMT

Thank you for providing the information.

Please try uninstalling the wireless and Bluetooth driver and download the latest drivers:

Wireless:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24168 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24168

Bluetooth:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24191 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24191

It is important to update the BIOS to the latest. I also recommend you running all windows updates after installing our drivers.

Kevin M