topic Re: Intel n 7260 bluetooth problem in Wireless

Intel n 7260 bluetooth problem

CRodr18 — Sun, 08 Jun 2014 12:59:07 GMT

Hi all,

I buy a Intel n7260 I have windows 7 x64 ultimate, the adapter intermittent work the Bluetooth and the wireless too. I install the latest drivers and I continuum with the problem. I read on the forum and I have some questions.

First:

I have a Asus republic of gamers g51vx and I read on the forum this adapter need a certain bios to work????

The first time I see this!

Second:

I see Intel try to resolve this problem, How much time need to resolve it? ETA

Third:

I live on Puerto Rico USA! on Puerto Rico the law protect the costumer from fraudulent sales of product don't work like announce. The Law requires a provider who sells a product that does not work as advertised to change this product in a reasonable time for one of equal or better quality than the obtained.

and in other case how I can get my money back from my distributor? How I explain the refund ? like a factory defect?

Thanks

Re: Intel n 7260 bluetooth problem

Kevin_M_Intel — Mon, 09 Jun 2014 16:54:05 GMT

Hi Neowolf,

I understand you are having problems and I am really sorry for that but I will make my best to help you.

There are some things I would like to know so I can provide the correct information:

What is the Computer model?
Have you updated the BIOS in your system? If not, please update the BIOS.
What devices have you tried connecting via Bluetooth?

Here you can find the latest drivers for both devices. Access the following links:

For Wireless drivers:

http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034041.htm http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034041.htm

For Bluetooth drivers:

http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034060.htm http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034060.htm

Kevin M

Re: Intel n 7260 bluetooth problem

CRodr18 — Mon, 09 Jun 2014 18:32:41 GMT

Hi,Kevin

Asus g51vx latest bios

I try to connect a Bluetooth head set

Re: Intel n 7260 bluetooth problem

CRodr18 — Mon, 09 Jun 2014 18:55:35 GMT

I install the new drivers but the problem continue connect and disconnect the device is like power saver mode and I deactivate any power saver on this device

Re: Intel n 7260 bluetooth problem

Kevin_M_Intel — Tue, 10 Jun 2014 18:45:48 GMT

Thanks for the information. I want you to try this:

Remove the Bluetooth device from Add Or Remove Devices.
Make sure there are no other Bluetooth devices on to avoid interference.
Have you checked for a Firmware update for the BT device?
Is this happening with only one Bluetooth device? Is there a possibility to test another or different devices?