topic Re: AC-7265 failure after applying Windows 10 ver 1511 update in Wireless

AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Sun, 20 Dec 2015 20:05:46 GMT

On 2 separate HP Spectre 360 4205dx laptops the WI-FI card ceases to function after the ver 1511 update to Windows 10 gets applied. The version of the driver that

is being used is 18.12.03. Would using the latest driver fix this issue ? Is this a known issue ?

Re: AC-7265 failure after applying Windows 10 ver 1511 update

ASouz7 — Mon, 21 Dec 2015 21:24:45 GMT

ranjo105,

Intel recommends that you always obtain the latest driver from your computer manufacturer:http://www.intel.com/support/oems.htm Computer Manufacturer Support Websites in order to make sure all the latest features and functionalities can be used properly. As a second option, you can try our latest drivers version 18.30.0 found in this link as it contains important updates: https://downloadcenter.intel.com/download/25603/Intel-PROSet-Wireless-Software-for-Windows-10 Intel® PROSet/Wireless Software for Windows® 10 - File Name: Wireless_18.30.0__PROSet_64.exe

Re: AC-7265 failure after applying Windows 10 ver 1511 update

Spartannl — Tue, 22 Dec 2015 11:55:36 GMT

Same issue here on Intel NUC5i7RYB, with Intel Dual Band Wireless - AC-7265 and running on Windows 10 Pro, version 1511.

Disabling/enabling the adapter did not work.

Latest WLAN adapter driver installed, v18.30.0.9. incl. reboot.

Device manager: "This device is working properly"...

But I can't connect as there are "No Wi-Fi networks found".

No further settings have been changed locally.

All other devices are able to connect to private WiFi network (e.g. iPad, Samsung Galaxy S2, HP Envy 5530 MFP).

The only thing I can think of that must be causing this, would indeed be the recent cumulative Windows 10 update to v1511.

Moreover, this also seems to impact the Intel Wireless Bluetooth facility on my NUC.

It has become unavailable at the same time, also here "The device is working properly" and also after re-enabling and driver update (to 17.1.1532.1814) and a reboot.

Hope this gets fixed soon!

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Tue, 22 Dec 2015 13:03:23 GMT

There have been subsequent updates to ver1511 since it came out. Supposedly, the last one fixes WI-FI problems,

however, once your WI-FI goes out how do you get them ?

Re: AC-7265 failure after applying Windows 10 ver 1511 update

Spartannl — Tue, 22 Dec 2015 16:24:04 GMT

My NUC is connected to LAN as well, fortunately

I receive Windows updates automatically and as I'm now writing this from my iPad, I'm pretty sure that the latest (cumulative v1511) updates have been installed on my WIN 10 NUC.

Hence, if these last updates were supposed to have solved this WiFi (and hopefully also the Bluetooth) issue, then I'm affraid I must disappoint Microsoft...

For you I hope the issue has been resolved, but as this is not (yet) the case for me, I'd surely like to read an Intel response here too, as in my case this issue impacts all Intel products... (Intel NUC and Intel WLAN-, Bluetooth adapters/drivers)...

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Tue, 22 Dec 2015 17:07:33 GMT

You do not have to guess. Do a windows key + R and type in "winver".

See if the Version 1511 (OS Build 10586.36) is present, if so you do, if not you don't.

Just ver1511 is build 10586, then it went .3, .11, .14, .17, .29, .36

There have been 6 updates after the base as of 12/17/15.

Lucky you are also LAN atached, I am not so lucky.

Re: AC-7265 failure after applying Windows 10 ver 1511 update

Spartannl — Tue, 22 Dec 2015 19:35:16 GMT

It's the OS Build 10586.36...

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Tue, 22 Dec 2015 20:22:44 GMT

That's the latest, did you try looking to see what the status of the WLAN service is ? Some people got it working

by starting it since it was stopped.

Re: AC-7265 failure after applying Windows 10 ver 1511 update

Spartannl — Wed, 23 Dec 2015 13:26:18 GMT

WLAN- & Bluetooth services stopped and restarted, NUC also restarted, unfortunately to no avail.

The services and their settings:

Here are the connections:

And here's the Wi-Fi verdict...(still)

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Wed, 23 Dec 2015 15:07:23 GMT

Did you try running the Troubleshooter ?

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Wed, 23 Dec 2015 16:02:02 GMT

Do you have VPN software ?

https://support.microsoft.com/en-us/kb/3084164 https://support.microsoft.com/en-us/kb/3084164

Re: AC-7265 failure after applying Windows 10 ver 1511 update

Spartannl — Thu, 24 Dec 2015 14:10:52 GMT

^^ I suspect you mean the Microsoft troubleshooter for VPN.

Well, I tried the manual fix earlier after browsing WWW, but just now decided (indeed) to download this fix, but also no positive outcome on that sadly enough..

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Thu, 24 Dec 2015 14:42:49 GMT

I meant Control Panel > All Control Panel Items > Troubleshooting > All Categories then

select "Network Adapter", but I suspect this would not help.

Some people have had success with changing the BIOS back to the default settings.

Re: AC-7265 failure after applying Windows 10 ver 1511 update

ASouz7 — Thu, 24 Dec 2015 23:26:49 GMT

Ranjo105,

Please try version 18.21.0 and let us know the results: https://downloadcenter.intel.com/download/25514/Intel-PROSet-Wireless-Software-for-Windows-10 Download Intel® PROSet/Wireless Software for Windows® 10 file name: Wireless_18.21.0_t64.exe

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Thu, 24 Dec 2015 23:34:43 GMT

I have updated to 18.30. You are saying to go back 2 versions ?

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Thu, 24 Dec 2015 23:52:32 GMT

my mistake, it came with 18.12, I put on 18.30 and the one after 12 and before 20 was 21

Re: AC-7265 failure after applying Windows 10 ver 1511 update

Spartannl — Fri, 25 Dec 2015 13:10:34 GMT

ranjo105 wrote:

I meant Control Panel > All Control Panel Items > Troubleshooting > All Categories then

select "Network Adapter", but I suspect this would not help.

Some people have had success with changing the BIOS back to the default settings.

Did that, chose all adapters, result:

I did not change BIOS -my NUC based Cirrus7 is almost new- and would not take such a step unless it would be absolutely necessary...

Hope that Aleki will help us further and resolve this issue.

Re: AC-7265 failure after applying Windows 10 ver 1511 update

Spartannl — Fri, 25 Dec 2015 13:16:21 GMT

aleki_intel wrote:

Ranjo105,

Uninstalled device, driver included, downloaded the exe.file, ran as administrator, installation Proset success.

Then checked device manager (installation driver OK, correct version 18.21), device running properly.

Checked WiFi network listing, also after reboot, no result unfortunately, still "No Wi-Fi networks found".

Now I'm off to celebrate X-mas! Have fun guys!

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Fri, 25 Dec 2015 13:52:06 GMT

At which point will it become absolutely necessary ?

Re: AC-7265 failure after applying Windows 10 ver 1511 update

RHoro — Fri, 25 Dec 2015 13:53:13 GMT

Some people had success with the following command from the admin command prompt:

netcfg -v -u -dni_dne