topic Re: AC 8260 causes hang after Windows 10 creator update in Wireless

AC 8260 causes hang after Windows 10 creator update

BSala2 — Mon, 15 May 2017 15:07:22 GMT

I installed the Windows 10 Creator Update. The Intel Dual Band Wireless -AC 8260 now causes all browsers to hang shortly after reboot and use. Have tried all 19 level drivers to no avail. Had to revert to a Realtek PCIe GBE wired connection.

I see multiple issues being posted related to this. Please advise status.

Re: AC 8260 causes hang after Windows 10 creator update

idata — Mon, 15 May 2017 23:52:59 GMT

Hello billhouston00,

We understand you system is showing connectivity issues after the Windows® 10 creators update. Please review the following items:

- Please try using the latest driver provided from your http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support.

- Apply the configuration mentioned in the advisory: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html Recommended Settings for 802.11n Connectivity.

If the issue persists, please provide the following information:

- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, run the tool with the connection work fine, and use it to create a report with all sections, once the report is created, click on the "Next" button. In the following screen, save the report to a file. Then use the Advanced editor options to add the resulting file to your post as an attachment.

- Access point model and firmware version.

- Are you getting full disconnection from the network, or just timeouts?

- Does the adapter detect other wireless networks?

Regards,

Jonathan B.

Re: AC 8260 causes hang after Windows 10 creator update

BSala2 — Tue, 16 May 2017 15:59:14 GMT

Thank you. Updating to driver 19.50.1.15 seems to have corrected the issue.

Re: AC 8260 causes hang after Windows 10 creator update

BSala2 — Tue, 16 May 2017 15:59:43 GMT

level 19.50.1.5

Re: AC 8260 causes hang after Windows 10 creator update

idata — Tue, 16 May 2017 17:49:54 GMT

Hello billhouston00,

We are glad to know that the issue was resolved with the driver update. Feel free to contact us if you have any further questions.

Regards,

Jonathan B.

Re: AC 8260 causes hang after Windows 10 creator update

BSala2 — Wed, 17 May 2017 16:45:27 GMT

Jonathan,

I was experiencing additional hangs on some url's that have a number of image downloads. For example, searching for cars on Craigslist until I disabled RSC by issuing Disable-NetAdapterRsc -Name Wi-Fi.

Bill

Re: AC 8260 causes hang after Windows 10 creator update

idata — Wed, 17 May 2017 22:44:31 GMT

Hello billhouston00,

Thank you for the update. It is good to know you optimized the configuration of your network adapter by disabling Receive Segment Coalescing (RSC). This will be very useful for other users facing similar issues.

Regards,

Jonathan B.