topic Re: Wireless Dock Manager error code 0x1020 in Wireless

Wireless Dock Manager error code 0x1020

CVlad — Fri, 24 Feb 2017 21:54:55 GMT

I have installed the Intel Wireless Dock Manager, and when it starts up I get an error code 0x1020 like in the picture bellow.

What does it mean error code 0x1020 and device state reason 4128 ?

Re: Wireless Dock Manager error code 0x1020

idata — Sat, 25 Feb 2017 00:18:47 GMT

Hello Chris_DB,

We're unable to locate this particular error. It's possible that this issue is related to your previous /thread/111701 post.

Since you performed a custom wireless integration, this is an unsupported issue and we're unable to reach out to our additional resources. Our best recommendation in this case will be to engage your http://www.intel.com/content/www/us/en/support/topics/oems.html computer manufacturer support.

For more information you will be able to find some troubleshooting articles in the support page for your wireless adapter:

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/intel-wireless-gigabit-products/intel-tri-band-wireless-ac-17000-series/intel-tri-band-wireless-ac-17265.html Support information for Intel® Tri-Band Wireless-AC 17265.

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000008137.html Error Messages for Intel® Wireless Docking.

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000007700.html Frequently Asked Questions for Intel® Wireless Docking.

Best regards,

Carlos A.

Re: Wireless Dock Manager error code 0x1020

CVlad — Sat, 25 Feb 2017 00:20:54 GMT

It proves to be that the wireless antenna module was not properly connected. Reconnected the wireless antenna module and it now works.

N.B.: The wireless antenna module is an active element, is not a simple passive antenna.

Re: Wireless Dock Manager error code 0x1020

idata — Sat, 25 Feb 2017 00:28:00 GMT

Chris_DB,

Definitely glad you were able to find the root of the problem. We're sure this information may come in handy to future user browsing this community.

Although a bit basic, I forgot to share this link on my previous response:

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000006176.html Intel® Wireless Docking Troubleshooting Guide.

Thank you for sharing your solution.

Best regards,

Carlos A.