topic Re: Intel AC7260 limited access after sleep in Wireless

Intel AC7260 limited access after sleep

MZ4 — Thu, 27 Mar 2014 10:15:19 GMT

Hello,

I have Intel AC7260 and there is a problem: after every wake from sleep mode i have limited access and no connection to the Internet. I can't ping router and any device in the network... Sometimes helps to reconnect but most often I need to reboot :/ Can someone help me please?

Re: Intel AC7260 limited access after sleep

Jose_H_Intel1 — Thu, 27 Mar 2014 17:30:38 GMT

Hello Martinii, I read in a different thread you are using latest driver version 17.0.0. Was this happening with an older version too? Does this happen in Safe Mode with Networking?

It may also help to update your system BIOS.

Re: Intel AC7260 limited access after sleep

KWall2 — Thu, 27 Mar 2014 19:34:03 GMT

Sorry for hijacking this thread but if you (joe_intel) could be so kind as to see this thread:

It relates to the 7260 AC and Bluetooth problems.

Re: Intel AC7260 limited access after sleep

MZ4 — Sun, 30 Mar 2014 19:08:51 GMT

Hello joe,

I have lastest BIOS version. When I had 16.10 version of the drivers it happened after every one wake up. Now, with version 17.0 it is happening EXACTLY every three wake up... Then I have limited access and when I try to reconnect manually then all available AP-s are disappearing from the list and in Device Manager i can see error: "This device cannot start (Code 10)".

Re: Intel AC7260 limited access after sleep

JMcKa — Tue, 01 Apr 2014 12:04:14 GMT

I am seeing this issue on an Intel NUC 2820 upgraded to the Dual Band 7260 card

Re: Intel AC7260 limited access after sleep

Jose_H_Intel1 — Wed, 02 Apr 2014 22:00:58 GMT

Does it help if you disable the power saving feature from the adapter properties window in device manager?

Re: Intel AC7260 limited access after sleep

kkloa — Mon, 14 Apr 2014 08:38:04 GMT

Hi,

i don't won't to hijack this thread, but i have a simmilar situation with my AC 7260 in my Lenovo E130. In Windows 7 x64 after sleep my card won't power up. No chance to get it to work. Only a reboot helps. In Windows 8.1 x64 the sleep and wakeup is working.

In Windows 7 x64 tried many SW versions of Intel Proset and driver, but no luck. The settings in adapter setting for power saving you mentioned above, doesn't help.

If you need some debug info's i can help you, hopefully this can be fixed. New installion fo WIN 7 was done, and nothing helped.

Thanks,

regards

Herbert

Re: Intel AC7260 limited access after sleep

Jose_H_Intel1 — Tue, 15 Apr 2014 22:33:49 GMT

Would you provide more information about your setup?

System brand and model:
Operating system:
Wireless band:
Wireless Security/Authentication:
Access point model and firmware:
Optional SIU code/report: http://www.intel.com/support/siu.htm http://www.intel.com/support/siu.htm

Please verify if you get events with the IDs 5007 and 5055 in the Windows* Event Viewer (Control Panel, Administrative Tools) at the time the issue occurs.

Re: Intel AC7260 limited access after sleep

kkloa — Wed, 16 Apr 2014 08:44:05 GMT

Hi,

sorry at the moment i'm running only windows 8.1. I will install once again WIN7 on the second HD for testing.

But for now i can answer you your questions:

System brand and model: Lenovo E130 originally equipped with centrino 2230 N, personally changed to 7260 AC model.
Operating system: WIN7 x64 Professional (Wireless after sleep not working) & WIN 8.1 CORE (Wireless after sleep working without problems)
Wireless band: Happens in 802.11b/g/n and also in 802.11a/n but i think this dosn't matter, because the wireless card looks like switched off after sleep.
Wireless Security/Authentication: WPA with TKIP and also WPA2 with AES (i think this dosn't matter - same reason as for wireless band)
Access point model and firmware: Netgear WAG302 with OpenWRT & Thomson TWG870 & Cisco Aironet (i think this dosn't matter - same reason as for wireless band)
Optional SIU code/report: http://www.intel.com/support/siu.htm http://www.intel.com/support/siu.htm currently no SIU, because no installed WIN7. Will answer this later, when WIN7 is running again,...

No Event's as i remember, but i will check it once again today in the evening,...

Thanks,

regards

Herbert

Re: Intel AC7260 limited access after sleep

Jose_H_Intel1 — Thu, 17 Apr 2014 20:53:32 GMT

OK, hopefully others will be able to confirm the operating system and any existence of such events.

Re: Intel AC7260 limited access after sleep

HKim49 — Sun, 20 Apr 2014 00:40:59 GMT

Intel 7260AC on Windows 8.1 Pro X64.

Driver = 17.0.15

After waking from sleep, could not connect to WPA2 (AES) networks. Connecting to WEP or OPEN networks is ok. Routers at the office=various models with various chipsets.

It was the same with 17.0.0 driver.

Please Intel can you help. This is an all Intel components laptop.

Re: Intel AC7260 limited access after sleep

Jose_H_Intel1 — Wed, 23 Apr 2014 21:08:38 GMT

Well, I see hsk's scenario is very different from what kloana is describing. I wonder if the code 10 in device manager is general rule here but I would recommend contacting the Intel® support center so we can assist you with each individual case.

E-mail Support for:

http://www.intel.com/support/mailform/networking/wireless/emailsupport.htm North America
http://www.intel.com/support/mailform/networking/wireless/email_support.htm Rest of the world

Re: Intel AC7260 limited access after sleep

HKim49 — Sat, 26 Apr 2014 10:23:40 GMT

My situation is totally mirrored here

http://forums.lenovo.com/t5/ThinkPad-Edge-S-series/Re-ThinkPad-S440-WiFi-problem/td-p/1293949/page/12 Re: ThinkPad S440 WiFi problem - Page 12 - Lenovo Community

Intel is a big company. Can they provide a working driver?

Re: Intel AC7260 limited access after sleep

Jose_H_Intel1 — Thu, 01 May 2014 23:03:07 GMT

I would like to follow up with some of you in order to collect more information and report it to engineering. If anyone is interested please send me a PM.

Re: Intel AC7260 limited access after sleep

jlee173 — Sat, 03 May 2014 12:44:57 GMT

I have the same problem with my Asus Ux32LN intel AC dual band 7260.

no connection available when the computer wakes from the sleep.

Re: Intel AC7260 limited access after sleep

Jose_H_Intel1 — Mon, 05 May 2014 22:58:30 GMT

I have sent PMs to some of you.

Re: Intel AC7260 limited access after sleep

Jose_H_Intel1 — Tue, 27 May 2014 21:18:55 GMT

We are interested in solving this issue but we will need information we can provide to engineering.

Nobody replied my PMs so if anyone is interested please contact me via PM or send an e-mail to the Intel wireless support team.

http://www.intel.com/support/mailform/networking/wireless/emailsupport.htm http://www.intel.com/support/mailform/networking/wireless/emailsupport.htm

Re: Intel AC7260 limited access after sleep

Jose_H_Intel1 — Wed, 04 Jun 2014 20:20:55 GMT

In case you have not already tried, here are the links for Intel® PROSet Wireless Software version 17.0.3:

Re: Intel AC7260 limited access after sleep

HKim49 — Sat, 14 Jun 2014 12:52:17 GMT

I have installed the latest driver and the issue is still there.

Re: Intel AC7260 limited access after sleep

RS17 — Sat, 14 Jun 2014 13:59:12 GMT

I have exactly same problem with my dell vostro 5470 with intel wifi 7260.

After every third sleep mode I have limited access to the internet.

I have tried all drivers from 16.5.3.6 to 17.0.3, but still the same issue.

It was happend after update to Windows 8.1 pro x64.

- uAPSD and HT mode are disabled

Intel please solve this problem ASAP.