topic Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165) in Wireless

"Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

WUhl — Sat, 02 Dec 2017 19:13:33 GMT

Seit der neuesten Version von Windows 10 1709 funktioniert "Intel Wireless Bluetooth" nicht mehr. WLAN geht noch. Habe schon alles probiert, ohne Erfolg. Gibt es vielleicht ein Tool das dieses Problem lösen könnte? Wer kann mir helfen? MfG Wolfgang

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

n_scott_pearson — Sat, 02 Dec 2017 21:32:04 GMT

You need to download the latest Bluetooth and Wireless driver packages. Uninstall the existing drivers, reboot and then install the downloaded drivers.

...S

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

WUhl — Sun, 03 Dec 2017 12:35:29 GMT

Hallo N.Scott Pearson,

muss ich von "Intel Wireless Bluetooth" und "Intel Dual Band Wireless-AC 3165" die Treiber deinstallieren? MfG Wolfgang

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

n_scott_pearson — Mon, 04 Dec 2017 00:14:22 GMT

Wolfgang,

Here are links to the driver packages to download:

https://downloadcenter.intel.com/download/27195/Wireless-Intel-Wireless-Bluetooth-for-Windows-10?product=89450 Download Intel Wireless Bluetooth for Windows 10

https://downloadcenter.intel.com/download/27309/Wireless-Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=89450 Download Intel PROSet/Wireless Software and Drivers for Windows 10

The names of the entries in Apps and Features that you want to uninstall are:

Intel(R) Wireless Bluetooth(R)

Intel® PROSet/Wireless Software

Hope that covers it,

...S

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

WUhl — Sun, 10 Dec 2017 20:37:26 GMT

Hallo Herr N. Scott Pearson,

hat leider nicht geklappt. Habe die zwei Programme deinstalliert, System neu gestartet und die Programme mit Treiber wieder installiert. Leider funktioniert das Bluetooth immer noch nicht.

Der Treiber bei "Intel Wireless Bluetooth" wurde nicht installiert (Anlage). MfG Wolfgang

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

n_scott_pearson — Sun, 10 Dec 2017 21:18:18 GMT

That's all it says?

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

n_scott_pearson — Mon, 11 Dec 2017 00:47:53 GMT

Ah, didn't see the attachment from the mobile site.

Ok, question: do you have Secure Boot enabled? If so, try installing with it disabled.

If that doesn't work, try installing while booted in Safe Mode.

...S

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

WUhl — Mon, 11 Dec 2017 16:27:23 GMT

Hallo N. Scott Pearson!

BIOS

Boot Mode: UEFI

Secure Boot: Enabled

"Secure Boot" kann man nicht ändern. Wenn "Boot Mode" auf "Legacy" steht verschwindet "Secure Boot".

MfG Wolfgang

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

idata — Mon, 11 Dec 2017 17:46:55 GMT

Hello wulferl,

The troubleshooting recommended by Microsoft* for an error code 28 in Device Manager is a clean installation of drivers, which I understand that you have already performed.

- https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows Error codes in Device Manager in Windows - by support.microsoft.com

NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

Based on the service ticket being worked through your local support team, there's not much else that we can suggest at this time. However, there is a new Bluetooth® driver that will be available soon. We will post here once it's published so that you may test it on your system.

Best regards,

Carlos A.

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

WUhl — Tue, 12 Dec 2017 13:20:02 GMT

Hallo, das Problem hat sich erledigt. Habe unter "Abgesicherten Modus" den Treiber installieren können, ohne Fehler und somit läut Bluetooth wieder einwandfrei. MfG Wolfgang

Re: "Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

n_scott_pearson — Tue, 12 Dec 2017 18:49:40 GMT

Wolfgang, thanks for letting us know!

...S