topic How to avoid a network card to go to sleep? in Wireless

How to avoid a network card to go to sleep?

MWulf1 — Wed, 12 Dec 2018 22:28:08 GMT

PC and laptop, both Windows 10 x64, they are 'shared'.

(Control Panel > Network and Internet > Network and Sharing Centre > Advanced sharing settings)

That is okay, except when there is no activity for a little while, I have to revive the connection, taking quite a while and I also encountered issues that it was 'lost', meaning to say that I had to reboot the pc or laptop to get reinstate the 'shared' situation.

What is required to have the network card active all the the time? (laptop power saving are set to 30 minutes on adapter or 1 hour plugged in, so I guess that is not the problem)

Thanks.

Re: How to avoid a network card to go to sleep?

Alberto_R_Intel — Fri, 14 Dec 2018 04:05:28 GMT

MWulf1: Thank you for posting in the Intel® Communities Support. We just wanted to verify a few details about your system in order to provide the most accurate response to your question: Were the computers working fine before? When did the issue start? Did you make any recent hardware/software changes? Just to confirm, you mentioned that the PC and laptop are shared, could you please provide a detailed description of what do you mean by "shared"? Are they connected to the same router? Do you have the chance to please provide a screen shot of device manager for both the laptop and the PC? Laptop: What is the model of the laptop? What is the model of the wireless card? The wireless card, did you purchase it separately or or it came already installed in the computer? PC: What is the model of the motherboard? What is the model of the processor? What is the model of the wireless card? The wireless card, did you purchase it separately or or it came already installed in the computer? In the following link you will find the recommended settings for the wireless connection, in there you will find further details about this subject: https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networking.html Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

Re: How to avoid a network card to go to sleep?

MWulf1 — Fri, 14 Dec 2018 17:22:18 GMT

Hello Alberto,

Thanks for getting back. Sorry for the delay.

I am using a desktop PC and a laptop.

Have collected some details and hope this is more or less what you are looking for (see at the bottom)

With 'shared' I mean that I have made both PC and laptop 'visible' through Control Panel > Network and Internet > Network and Sharing Centre > Advanced sharing settings, turn ON autodiscover and various other options that usually are turned off.

So, in Windows Explorer tree, under Network, the names of the laptop and PC are showing up.

Thereafter I have 'shared' folders: Folders->Properties->tab "Sharing" - click on [Share].

This is all fine, but after some time of inactivity on the laptop, I have noticed that one of the devices disappear from the Windows Explorer tree->Network.

I need to do a refresh and it takes quite a while before the device shows up. However, in some instances, the device did not show up at all and I had to reboot it in order to get it up and going.

Note that Windows power savings are:

Turn off display on battery 30 mins

Turn off display plugged in Never

Put the computer to sleep on battery: 1 hr

Put the computer to sleep plugged in: Never

Thank you.

Lenovo Thinkpad P52 model 20M9CTO1WW
 
Windows 10 Pro x64, version 1809  (OS Build 17763.134)
CPU                Intel(R) Core(TM) i7-8750H
 
Network Adapter 1
Model              Intel(R) Wireless-AC 9560
Type               Wireless Native 802.11
Speed              866 Mbps
Driver Version     20.80.0.5
 
Model              Intel(R) Ethernet Connection (7) I219-V
Type               Wired 802.3
Speed              1000 Mbps
Driver Version     12.17.10.7
 
   Name: Intel(R) Ethernet Connection (7) I219-V
 
DisplayName            DisplayValue    RegistryKeyword         RegistryValue
-----------            ------------    ---------------         -------------
Flow Control           Rx & Tx Enabled *FlowControl            3            
Interrupt Moderation   Enabled         *InterruptModeration    1            
IPv4 Checksum Offload  Rx & Tx Enabled *IPChecksumOffloadIPv4  3            
Jumbo Packet           Disabled        *JumboPacket            1514         
Large Send Offload ... Enabled         *LsoV2IPv4              1            
Large Send Offload ... Enabled         *LsoV2IPv6              1            
Maximum Number of R... 2 Queues        *NumRssQueues           2            
Protocol ARP Offload   Enabled         *PMARPOffload           1            
Protocol NS Offload    Enabled         *PMNSOffload            1            
Packet Priority & VLAN Packet Prior... *PriorityVLANTag        3            
Receive Side Scaling   Enabled         *RSS                    1            
Speed & Duplex         Auto Negotia... *SpeedDuplex            0            
TCP Checksum Offloa... Rx & Tx Enabled *TCPChecksumOffloadIPv4 3            
TCP Checksum Offloa... Rx & Tx Enabled *TCPChecksumOffloadIPv6 3            
UDP Checksum Offloa... Rx & Tx Enabled *UDPChecksumOffloadIPv4 3            
UDP Checksum Offloa... Rx & Tx Enabled *UDPChecksumOffloadIPv6 3            
Wake on Magic Packet   Disabled        *WakeOnMagicPacket      0            
Wake on Pattern Match  Enabled         *WakeOnPattern          1            
Adaptive Inter-Fram... Disabled        AdaptiveIFS             0            
Reduce link speed d... Disabled        AutoPowerSaveModeEna... 0            
Energy Efficient Et... On              EEELinkAdvertisement    1            
Wake on Magic Packe... Enabled         EnablePME               1            
Interrupt Moderatio... Adaptive        ITR                     65535        
Legacy Switch Compa... Disabled        LinkNegotiationProcess  1            
Log Link State Event   Enabled         LogLinkStateEvent       51           
Gigabit Master Slav... Auto Detect     MasterSlave             0            
Reduce link speed d... Disabled        SipsEnabled             0            
Ultra Low Power Mod... Enabled         ULPMode                 1            
Wait for Link          Auto Detect     WaitAutoNegComplete     2            
Wake on Link Settings  Disabled        WakeOnLink              0            
Receive Buffers        256             *ReceiveBuffers         256          
Transmit Buffers       512             *TransmitBuffers        512          
Locally Administere...                 NetworkAddress                       
 
 
Right now I don't know how to retrieve the WiFi adapter settings.
 
PC:
Asus PC 
motherboard        X99-DELUXE/U3.1
 
Network Adapter 1
Model              Intel(R) Ethernet Connection (2) I218-V
Label              Ethernet 2
Status             Disconnected
Type               Wired 802.3
Speed              1000 Mbps
Driver Provider    Microsoft
Driver Version     12.15.22.6
Driver Date        2016-04-05
 
Network Adapter 2
Model              Intel(R) I211 Gigabit Network Connection
Label              Ethernet
Status             Connected
Type               Wired 802.3
Speed              1000 Mbps
Driver Provider    Microsoft
Driver Version     12.15.22.6
Driver Date        2016-04-05

Re: How to avoid a network card to go to sleep?

Alberto_R_Intel — Sat, 15 Dec 2018 02:06:53 GMT

MWulf1: Thank you very much for providing that information.

Based on the report, it says that the current wireless driver installed on your system is version 20.8.0.5, there is a newer Intel® wireless driver version available in our web site, version 20.90.0, please try to install that driver:

https://downloadcenter.intel.com/download/28276/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=99446

If the problem persists after that, then please provide the following information:

-SSU report:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Enter "msinfo32" in the Windows* search bar and provide the information showing in there

-I sent you an email for you to fill the information requested on the document.

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: How to avoid a network card to go to sleep?

MWulf1 — Sat, 15 Dec 2018 16:55:49 GMT

Thanks for the above.

I think I let it rest. Probably there is no solution anyhow and I have spent an awful lot of time on this already.

Tried to install the latest version , downloaded WiFi_20.90.0_PROSet64_Win10.exe but got a warning:

this software package cannot be installed on your system.

(Windows 10 x64, latest build)

Then I restored an image, tried again, same error.

Then I tried the option "Automatically update your drivers'

installed "Driver & Support Assistant' same problem

Then I checked my AV program, there is nothing in the log files there, seems nothing is blocked.

Re: How to avoid a network card to go to sleep?

Alberto_R_Intel — Tue, 18 Dec 2018 04:12:44 GMT

MWulf1: You are welcome. Thank you very much for letting us know that information.

We are sorry to hear the issue persists and we understand your decision. By any chance, if further assistance on this subject is needed, please provide the information requested on the previous post and we will continue providing support to try to fix this problem.

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: How to avoid a network card to go to sleep?

MWulf1 — Wed, 09 Jan 2019 17:28:07 GMT

Thanks for getting back on this.

Please, you may close this case.

I stopped sharing desktop and laptop (through Windows network / sharing) and found another way to sync files from desktop to laptop.

Thank you.

Best regards.

Re: How to avoid a network card to go to sleep?

Alberto_R_Intel — Thu, 10 Jan 2019 08:58:16 GMT

Hi MWulf1, You are very welcome. Perfect, excellent, we are glad to hear that you found another way and the solution to sync files from desktop to laptop. Thank you also for providing the results. Any other inquiry, do not hesitate in contact us again. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation