topic Re: Intel(R) Dual Band Wireless-AC 7265 in Wireless

Intel(R) Dual Band Wireless-AC 7265

MAden — Mon, 28 May 2018 04:35:10 GMT

Hi, my laptop using Intel(R) Dual Band Wireless-AC 7265, only can detect 2.4Ghz wifi connection only, already latest software. Plus in the Wireless Mode Value only shown this.

Re: Intel(R) Dual Band Wireless-AC 7265

idata — Mon, 28 May 2018 18:15:28 GMT

Hello Haziq,

We've moved your thread over to our /community/tech/wireless Wireless Networking Support Community

We understand you're only able to detect networks broadcasting in the 2.4 GHz band using your Intel® Dual Band Wireless-AC 7265.

In order to better assist you, we would like for you to share an Intel® System Support Utility report:

1. Download the latest https://downloadcenter.intel.com/download/25293 Intel® SSU

2. While connected to your WiFi network, run the scan for "everything."

3. Save and name the report.

Also, what is the brand and model of your wireless router/access point? Have you tested on different networks?

As far as your wireless mode settings go, this is expected. The wireless mode settings only control the 802.11a/b/g standard settings. Wireless-N and AC (802.11n/ac) are handled by your HT Mode setting (later renamed to "802.11n/ac Wireless Mode"). See: https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networking.html/.html Advanced Intel® Wireless Adapter Settings

We look forward to hearing back from you.

Best regards,

Carlos A.

Re: Intel(R) Dual Band Wireless-AC 7265

idata — Fri, 08 Jun 2018 20:14:38 GMT

Hello Haziq,

We haven't heard back from you in a while, has your issue been resolved?

If you need further assistance, please try updating to the https://www.intel.com/content/www/us/en/support/articles/000005559/network-and-i-o/wireless-networking.html latest driver,or provide the information requested in our previous response.

Best regards,

Carlos A.