topic Re: Kabylake MB : System can't enable the INTEL 9260 NGW WIFI function. in Wireless

Kabylake MB : System can't enable the INTEL 9260 NGW WIFI function.

RLee4 — Sat, 22 Dec 2018 08:58:54 GMT

I used the Kaby lake platform with 2 INTEL WiFi cards (INTEL 9260 NGW and INTEL 8260NGW). When I used the INTEL 8260NGW, the WIFI and Bluetooth function are workable. But used the INTEL 9260 NGW，the WIFI was disable and can't be enabled. (BT is OK!)

Re: Kabylake MB : System can't enable the INTEL 9260 NGW WIFI function.

Leonardo_C_Intel — Thu, 27 Dec 2018 02:39:46 GMT

Hello RLee4 Thank you for posting in the Intel Community. • What is you hardware configuration? (Motherboard, RAM, processor, PCI card if available). • Do these Intel® wireless adapters come pre installed with the system? • Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility • Steps to save the report: 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Kabylake MB : System can't enable the INTEL 9260 NGW WIFI function.

RLee4 — Thu, 27 Dec 2018 09:57:27 GMT

Leonardo C.,

Please refer the attached. It's the HW configuration file. Thanks!

Regards

RLee

Re: Kabylake MB : System can't enable the INTEL 9260 NGW WIFI function.

Leonardo_C_Intel — Fri, 28 Dec 2018 01:59:24 GMT

Hello RLee4 Thank you for the information. Try completing a clean installation of the wireless driver on the system for both of the Intel® wireless adapters (see the steps bellow), try the drivers installation with the lasted driver form Intel download center https://downloadcenter.intel.com/product/59485/Wireless-Networking (complete the search to both Intel® wireless adapters to find the drivers); also test the clean installation of the wireless driver using the Original Equipment Manufacturer (OEM) drives. If the behavior reported continues after the testing please contact the motherboard OEM to report the behavior. Clean Installation of Wireless Drivers: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Kabylake MB : System can't enable the INTEL 9260 NGW WIFI function.

Leonardo_C_Intel — Sat, 29 Dec 2018 04:57:26 GMT

Hello RLee4 I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Kabylake MB : System can't enable the INTEL 9260 NGW WIFI function.

Leonardo_C_Intel — Fri, 04 Jan 2019 06:56:33 GMT