topic Re: Wifi Connectivity Issues in Wireless

Wifi Connectivity Issues

PChan23 — Fri, 21 Sep 2018 07:28:31 GMT

Hi,

I am facing the Wifi issues in my laptop, Before formatting PC wifi is working perfectly, then after successful installation of Windows 10, wifi problem occurs. I have done WIndows updates, Wifi Driver Updates, Power Management off, Fn+F3(Acer Laptop wifi key) etc. but there is no luck. I have checked with IDSA(intel support Assistant) it was shows that need to update a wifi driver. i have done the update process successfuly and restarted the PC but still the problem remains same. Please help me out in this Issue and check the Screen Shot Image below

I am waiting for the response

Thank you

Re: Wifi Connectivity Issues

idata — Fri, 21 Sep 2018 18:28:18 GMT

Hello PraveenAsley

Thank you for joining the Intel® community.

What kind of issue are you facing on the system? (Slow connectivity, no connectivity, error messages)

Have you tried to complete a clean installation of the wireless adapter? (See the steps below)

Have you tried to install the Original Equipment Manufacturer (OEM) drivers for your system?

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Steps to save the report:

Run the utility.
Click on "Scan" to get the scanned system.
Once the scan is complete click on "next".
Use the "save" option, save the report to your desktop.
To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

Steps for clean Installation of Wireless Drivers:

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html

Hope this help.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Wifi Connectivity Issues

PChan23 — Wed, 26 Sep 2018 06:03:17 GMT

hi, apologize for the late reply, i have done the following steps. but no luck, The Problem is the Wifi button is toggled OFF automatically when i was going to ON in Settings>Network & Internet>Wifi.

And please check the detailed Report attachment, which is generated by IDA(Intel Driver Support Assistant)

Thank you

Re: Wifi Connectivity Issues

idata — Wed, 26 Sep 2018 18:13:41 GMT

Hello PraveenAsley

Thank you for the information.

Upon looking into the report that you have shared I see that the Intel® Dual Band Wireless-AC 3168 is working properly, in this case, would recommend verifying with the Original Equipment Manufacturer (OEM) why is the system turning off the Wi-Fi.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Wifi Connectivity Issues

PChan23 — Thu, 27 Sep 2018 05:25:36 GMT

Hi. That is the reason i am querying before regarding on wifi issue turned off automatically.

Please let me know how can i verify OEM?

And please note that yesterday i have done Windows update, now my wifi is turned on,

1. It was searching the network devices.. and

2.failed to detect the devices(but the shared devices is found in other working wifi pc)

3.and finally wifi toggle button go's off automatically.

Above are the steps are happend now in my Laptop

Please help me out

Re: Wifi Connectivity Issues

idata — Thu, 27 Sep 2018 16:53:59 GMT

Hello PraveenAsley

Thank you for the information.

I would recommend verifying this behavior with laptop's manufacturer ACER; allow me to share with you the reference link for customer support:

https://www.acer.com/ac/en/US/content/service-contact https://www.acer.com/ac/en/US/content/service-contact

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation