topic Re: Wireless headset mic input stops working after a few minutes in Wireless

Wireless headset mic input stops working after a few minutes

SHsie9 — Fri, 04 Jan 2019 14:58:39 GMT

I've just upgraded my motherboard to Gigabyte Auros Pro Wifi with Intel CNVi wireless chip. I started to have issue where a connected bluetooth headset will lose audio input after a few minutes. Audio output still works, just the input stop working, selecting a different input in windows sound setting then switch back does not resolve the problem, the only method that will fix this is turn bluetooth off and on, or turn the headset off and on.

This issue happens on more than one bluetooth headset, tested with Bose QC35 and Plantronics Voyager Legend. Tested with both driver provided by Gigabyte as well as Windows Update.

Re: Wireless headset mic input stops working after a few minutes

Amy_C_Intel1 — Sat, 05 Jan 2019 04:03:29 GMT

Hello SHsie9, Thank you for posting on the Intel® Communities. Is this an integration? Let us know the full model of your computer and the Intel® Wireless Adapter. Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Wireless headset mic input stops working after a few minutes

SHsie9 — Sat, 05 Jan 2019 07:53:31 GMT

I'm an end user in this case, if this is the wrong place for my question, I apologize and would appreciate if you could point me to the appropriate channel.

The motherboard this wireless chip is on is the Gigabyte Auros Pro WiFi Ver. 1.00. On all of Gigabyte's documentation I wasn't able to find any model number for the chip other than "Intel CNVi" chipset.

thanks.

Re: Wireless headset mic input stops working after a few minutes

Amy_C_Intel1 — Mon, 07 Jan 2019 20:54:00 GMT

SHsie9, Please, confirm which of the models is your computer. I googled that model and the are several models: https://www.google.com/search?q=Gigabyte+Auros+Pro+WiFi+Ver.+1.00.&rlz=1C1GCEU_enCR822CR822&oq=Gigabyte+Auros+Pro+WiFi+Ver.+1.00.&aqs=chrome..69i57&sourceid=chrome&ie=UTF-8 Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Wireless headset mic input stops working after a few minutes

Amy_C_Intel1 — Fri, 18 Jan 2019 05:50:46 GMT

If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Wireless headset mic input stops working after a few minutes

Amy_C_Intel1 — Thu, 24 Jan 2019 06:37:17 GMT

If you have more questions, please let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Wireless headset mic input stops working after a few minutes

SHsie9 — Thu, 24 Jan 2019 06:48:25 GMT

https://www.aorus.com/Z390-I-AORUS-PRO-WIFI-rev-10

this is the model, sorry for the late reply, was out of the country.

Re: Wireless headset mic input stops working after a few minutes

Amy_C_Intel1 — Thu, 24 Jan 2019 23:24:53 GMT

Thank you for confirming that. Can you please provide your https://downloadcenter.intel.com/search?keyword=ssu report? Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Wireless headset mic input stops working after a few minutes

SHsie9 — Fri, 25 Jan 2019 02:43:14 GMT

Is this correct?

Re: Wireless headset mic input stops working after a few minutes

Amy_C_Intel1 — Fri, 25 Jan 2019 06:46:46 GMT

Yes, that is the correct report. You have an Intel® Wireless-AC 9560 adapter. Please, try this driver https://downloadcenter.intel.com/download/28503/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=99446 Use this method for the installation: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Wireless headset mic input stops working after a few minutes

Amy_C_Intel1 — Tue, 29 Jan 2019 06:58:25 GMT

If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Wireless headset mic input stops working after a few minutes

Amy_C_Intel1 — Fri, 01 Feb 2019 05:25:03 GMT

I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation