topic Re: Error code 0x1010: WiGig is Not Working. in Wireless

Error code 0x1010: WiGig is Not Working.

NKesh1 — Wed, 04 Apr 2018 18:20:12 GMT

I am using Lenovo ThinkPad T570. It was working well about 1 month ago. Suddenly it stopped working. I tried all advice given in thread but nothing worked. The latest version (WiDock_3.0.53144) is installed on my PC. Please advice!

Re: Error code 0x1010: WiGig is Not Working.

idata — Thu, 05 Apr 2018 00:15:02 GMT

Hello NavneetKeshav,

We understand you're receiving an Error Code 0x1010 when trying to use your Wireless Docking.

1.Please share your WiGig logs.

2. Open the Wireless Dock Manager.

3. Open the help drop down (question symbol, top right).

4. Click on "About Intel® Wireless Dock Manager."

5. Click on Advanced Diagnostics.

6. Select to "Export info to file" at the bottom right. Save your file to a known location.

2. Intel® System Support Utility report

1. Download the latest https://downloadcenter.intel.com/download/25293 Intel® SSU

2. While connected to your WiFi network, run the scan for "everything."

3. Save and name the report.

We look forward to hearing back from you.

Best regards,

Carlos A.

Re: Error code 0x1010: WiGig is Not Working.

NKesh1 — Thu, 05 Apr 2018 14:05:01 GMT

Hi Carlos, Intel Corporation,

How would I share files and details? Can you please share email id?

Re: Error code 0x1010: WiGig is Not Working.

idata — Thu, 05 Apr 2018 15:25:43 GMT

Hello NavneetKeshav,

You can attach the files to your response.

However, if you're not comfortable posting them publicly, please let me know. I could send you an email for you to reply to.

Best regards,

Carlos A.

Re: Error code 0x1010: WiGig is Not Working.

NKesh1 — Thu, 05 Apr 2018 15:34:14 GMT

Here you go..! PFA.

Re: Error code 0x1010: WiGig is Not Working.

idata — Thu, 05 Apr 2018 23:41:08 GMT

Hello NavneetKeshav,

Thanks for these reports.

We can see that you're not using the latest drivers, lets begin by updating to the latest version. Since you're experiencing issues, let's do this through a clean installation:

1. Download the latest drivers and software, save it to a known location:

Bluetooth®: https://downloadcenter.intel.com/download/27622 Intel® Wireless Bluetooth® for Windows® 10 Version: 20.40.0

WiFi: https://downloadcenter.intel.com/download/27615 Intel® PROSet/Wireless Software and Drivers for Windows® 10 Version: 20.40.0

Dock Manager: https://downloadcenter.intel.com/download/27490 Intel® Wireless Dock Manager Software Version: 3.0.53144

2. Under Programs and Features in the Control Panel, or Apps & Features in Windows* Settings, uninstall any instance of:

Intel® PROSet/Wireless Software

Intel® Wireless Bluetooth®

Intel® Wireless Dock Manager

*If prompted, choose to "discard settings."

3. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else, then press OK.

5. Reboot your computer.

6. Install the software and driver packages downloaded back in step one in the following order: Bluetooth®, WiFi, Dock Manager.

Let us know if the issue persists.

Best regards,

Carlos A.

Re: Error code 0x1010: WiGig is Not Working.

NKesh1 — Fri, 06 Apr 2018 02:52:52 GMT

I followed all given steps but it didn't work. I'm getting the same error.

Attaching new log files.

Re: Error code 0x1010: WiGig is Not Working.

idata — Fri, 06 Apr 2018 17:52:49 GMT

Hello NavneetKeshav,

Could you please try factory resetting and reconnecting your dock?

- https://www.intel.com/content/www/us/en/support/articles/000006193/network-and-i-o/wireless-networking.html How to Factory Reset Intel® Wireless Dock

Let us know if this helps.

Best regards,

Carlos A.

Re: Error code 0x1010: WiGig is Not Working.

NKesh1 — Fri, 06 Apr 2018 18:15:51 GMT

I don't see any specific reset button. I see one power button in the top left corner of the docking station. I already tried to restart Docking station multiple times. I'm using Lenovo Docking Station.

Also, I don't think there is any problem with the docking station. It detects all connected monitors.

The Intel Wireless Dock Manager Software installed on my PC is not working.

Thanks,

Navneet

Re: Error code 0x1010: WiGig is Not Working.

idata — Fri, 06 Apr 2018 18:49:14 GMT

Hello NavneetKeshav,

The reset hole is located at the bottom of your docking station.

Source: https://download.lenovo.com/pccbbs/options_iso/tp_wigig_dock_ug_en.pdf ThinkPad* WiGig Dock User Guide

Please try this and let us know if it makes any difference. I believe this will help as error code 0x1010 may be related to firmware issues .

We will continue to investigate in the meantime.

Best regards,

Carlos A.

Re: Error code 0x1010: WiGig is Not Working.

idata — Tue, 17 Apr 2018 15:54:43 GMT

Hello NavneetKeshav,

We haven't heard back from you in a while. Has your problem been resolved?

Best regards,

Carlos A.

Re: Error code 0x1010: WiGig is Not Working.

SShew — Sat, 21 Apr 2018 13:40:18 GMT

Navneet, did you get this working? i have the exact same issue with T470 which recently starting happening.

I've done everything, reinstall all drivers, reset the Wigig itself, etc.

I have not done a laptop reset, as I don't think this will work.

Please let me know.

Re: Error code 0x1010: WiGig is Not Working.

SShew — Sat, 21 Apr 2018 13:50:25 GMT

Carlos i have the exact same issue with the T470.

I have done everything including reset, still getting 0x1010 immediately after running the application. Seems like it doesn't even try to connect to the wigig.

Re: Error code 0x1010: WiGig is Not Working.

idata — Mon, 23 Apr 2018 18:59:49 GMT

Hello SS44,

If you've already performed the full troubleshooting mentioned above, there's not much else left from our end to suggest. You may want to engage your computer manufacturer for hardware support.

As an alternative, you could perform a factory reset on your docking station, followed by installing an older release of the Intel® Wireless Dock Manager Software.

1. Uninstall your current Intel® Wireless Dock Manager Software.

2. Perform factory reset on your Wireless Docking Station.

3. Install an older release, such as https://downloadcenter.intel.com/download/26860 3.0.50135 or https://downloadcenter.intel.com/download/26507 3.0.32115

4. Make sure that your computer is in line-of-sight of the docking station, 4 feet (1.5 meters), and try to reconnect.

Best regards,

Carlos A.

Re: Error code 0x1010: WiGig is Not Working.

NKesh1 — Mon, 23 Apr 2018 19:06:32 GMT

Since it was not working at all even after performing all suggested steps, I stopped using intel wireless dock station.

Thanks,

Navneet Keshav

Re: Error code 0x1010: WiGig is Not Working.

idata — Tue, 24 Apr 2018 14:08:13 GMT

Hello NavneetKeshav,

We can highly recommend making sure to engage your computer manufacturer in regards to this problem as well, they may have more troubleshooting options as these are all OEM devices.

Best regards,

Carlos A.