topic latest bluetooth driver problem. in Wireless

latest bluetooth driver problem.

PNa1 — Mon, 21 Jan 2019 13:50:54 GMT

Ive been update latest verion of intel bluetooth driver but it still says that i need to be update when i scan my laptop.

Re: latest bluetooth driver problem.

David_V_Intel — Wed, 23 Jan 2019 08:34:41 GMT

Hello PNa1, Thank you for posting on the Intel ® communities. First, I would like to know how you are a scanning your system for updates, this is important information we need in order to see where the issue is happening. Also, please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Make sure to attach the created report to this thread. Are you experiencing any issues with your Bluetooth* aside from the driver still showing as not up-to-date? Please attach screenshots showing where the Bluetooth* driver appears to be out-dated. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation

Re: latest bluetooth driver problem.

PNa1 — Wed, 23 Jan 2019 16:00:22 GMT

Thanks for your reply on my question. Im using the Intel driver&supports assiatant for update. I installed 20.110.0.3 intel wireless Bluetooth but it still says that I got old one (20.100.1.1) and I downloaded the tools you gave me a link but I don't know how to attach the log file. so please see the attached screenshot images. thanks again for your help

Re: latest bluetooth driver problem.

David_V_Intel — Thu, 24 Jan 2019 09:08:36 GMT

Hello PNa1, Thank you for your response. The attachment symbol is located at the lower-left corner of the text box when you are going to answer to a post. Please attach the report so I can have more information and we can continue from there. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation

Re: latest bluetooth driver problem.

David_V_Intel — Tue, 05 Feb 2019 05:36:44 GMT

Hello PNa1, I am following up with your case and see that we have not heard back from you. If you need more assistance do not hesitate to reply. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation

Re: latest bluetooth driver problem.

PNa1 — Tue, 05 Feb 2019 18:54:39 GMT

Hello DavidV. actually the problem has been solved. I used to get a pop message that I need to update my Bluetooth driver everytime but now it says I got latest drivers right after I got answer from you.

so I thought you solved it lol.

thanks for you help.