topic Re: Intel(R) Wireless-AC 9560 driver crash in Wireless

Intel(R) Wireless-AC 9560 driver crash

yxush — Mon, 11 May 2020 23:09:25 GMT

Hi! I am the poor guy from https://forums.intel.com/s/question/0D70P000006iDbx/intelr-wirelessac-9560-will-auto-reset-and-goto-to-error-code10-state

I have asked the computer vendor, they say it is good to replace Killer 1550i to Intel AC 9560 because they contain a same core, the only different is that if I install 9560AC, it can not use killer software.

I have re-install my computer but not help. However, I found that if I move the computer, the driver will crash very often, but when I uninstall the driver, and sleep the window, hit the computer D-surface some times, and reopen it, it will work properly sometimes.

Re: Intel(R) Wireless-AC 9560 driver crash

n_scott_pearson — Tue, 12 May 2020 07:42:55 GMT

If a physical operation causes a change in working state like this, a physical problem exists. Perhaps the card should be replaced...

...S

Re: Intel(R) Wireless-AC 9560 driver crash

yxush — Tue, 12 May 2020 09:27:16 GMT

I replace 9560AC for alomost a month. Do the per network wifi only have one month life?

Re: Intel(R) Wireless-AC 9560 driver crash

n_scott_pearson — Tue, 12 May 2020 13:17:04 GMT

Age doesn't matter. Validation isn't perfect. You hope not, but you have to expect a bum part from time to time.

...S

Re: Intel(R) Wireless-AC 9560 driver crash

yxush — Tue, 12 May 2020 21:10:04 GMT

I agree that product would be damaged unexpectedly sometimes. But as I mention in the link, I have replaced three wifi cards but they have the same problem after I replace it for one month.

Re: Intel(R) Wireless-AC 9560 driver crash

Alberto_R_Intel — Wed, 13 May 2020 00:23:53 GMT

yxush, Thank you for posting in the Intel® Communities Support.

In order to get further technical support on this matter, since you already have a thread craeted about this same subject, please reply to that case or submit the updates for this scenario in there, the case will be re-open and the agent will continue with the assistance on this topic.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel