topic Re: Poor Bluetooth Range on AC 9560 in Wireless

Poor Bluetooth Range on AC 9560

JLina3 — Thu, 29 Aug 2019 09:23:17 GMT

I have a Z390 AORUS PRO WIFI which ships with an embedded Intel(R) Wireless-AC 9560. I have updated the Bluetooth drivers to the most recent version: 21.30.0.5

I am able to pair Bluetooth devices as normal. However, the Bluetooth range is extremely poor. After ~5 feet, the signal starts to drop and I am disconnected. The signal cannot even penetrate my hands; covering my Bluetooth headphones with my hands will block the signal entirely.

Details:

OS: Windows 10

Motherboard: Z390 AORUS PRO WIFI

Wireless: Intel(R) Wireless-AC 9560

Bluetooth Driver Version: 20.50.0.5

I appreciate any assistance.

Re: Poor Bluetooth Range on AC 9560

AlHill — Thu, 29 Aug 2019 11:26:32 GMT

Download, run, and ATTACH the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then, an intel support engineer can assist you.

Doc

Re: Poor Bluetooth Range on AC 9560

n_scott_pearson — Thu, 29 Aug 2019 13:16:20 GMT

Sounds like the antennas are not connected properly...

...S

Re: Poor Bluetooth Range on AC 9560

JLina3 — Thu, 29 Aug 2019 19:07:30 GMT

I didn't realize my motherboard came with one. I would never have thought of this because the WiFi signal was perfectly adequate.

It is completely solved now, thank you.