topic Re: INTEL AX200 CANT CONNECT TO 5GHZ in Wireless

INTEL AX200 CANT CONNECT TO 5GHZ

NYild — Fri, 30 Aug 2019 15:45:18 GMT

I HAVE FOR 3 day ago installed on my Desktop Win10 PC INTEL AX 200 WITH PCIE ADAPTER I HAVE ALREADY ALL TREIBER INSTALLED BUT IT ALWAYS HAPPEN AGAIN WHEN I CONNECT MY FASTEST 5GHZ WILL CONECT ONLY A FOR 30 SEC. AFTER BREAK UP THAT CONNECT.

INTEL PLEAS SEND FOR THIS INTEL AX200 NEW DRIVER QUICKLY I THINK THAT PROBLEM IS ON SOFTWARE.

My system Is

Amd Ryzen 3600

GTX1070

X470 AORUS REV1:0

16GB 3200MHZ

500GB 860 EVO

500GB M2 Nvme 970 Evo Plus

120gb kingston uw400

Windows 10 1903 Dont Insider.

Re: INTEL AX200 CANT CONNECT TO 5GHZ

David_V_Intel — Sat, 31 Aug 2019 03:30:14 GMT

Hello NYild,

Thank you for posting on the Intel communities.

I would like to gather some more information, please provide me with an System Support Utility report, please refer to the link below in order to download the tool:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Make sure to attach the generated report directly to the thread as a ".txt" file.

Have you restarted your access point? If not, please try doing this to see if the connection still drops. Are other devices able to connect to the 5GHz?

Regards,

David V

Intel Customer Support Technician

A Contingent Worker at Intel

Re: INTEL AX200 CANT CONNECT TO 5GHZ

NYild — Sat, 31 Aug 2019 04:46:28 GMT

here is this from txt file.

my other device can connect with no problem

i have 4 the device

2 runing on 2.4 ghz channel

3 running on 5 ghz {galaxy s10+ notebook and smarttv

Re: INTEL AX200 CANT CONNECT TO 5GHZ

David_V_Intel — Tue, 03 Sep 2019 23:13:10 GMT

Hello NYild,

Thank you for posting on the Intel communities.

I was checking your case as well as your account and I can see that you already have a case related to this same issue. You have been referred to the motherboard manufacturer for assistance and information about the actual wireless desktop kits was shared with you.

Please, for assistance, contact your motherboard manufacturer for support.

David V

Intel Customer Support Technician

A Contingent Worker at Intel