topic Re: I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code. in Wireless

I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code.

KBusD — Tue, 16 Jul 2019 10:56:09 GMT

I tried to install Intel's Bluetooth driver, but it just says "The software package cannot be installed" That's it, it gives no reason. And when I reinstall the Bluetooth driver, it just keeps giving this error, and I cant install it. I want to know how to fix it. How can I install the driver and bypass this error!?

Re: I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code.

AlHill — Tue, 16 Jul 2019 12:22:31 GMT

What operating system? Windows 10? What version? 1903?

Doc

Re: I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code.

Wanner_G_Intel — Fri, 19 Jul 2019 21:50:40 GMT

Hello KBusD,

If you need further assistance, please let us know.

Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather useful information to help you fix this issue.

Download the Intel® System Support Utility and save the application in your computer.
Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code.

Wanner_G_Intel — Thu, 25 Jul 2019 00:45:20 GMT

Hello KBusD,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code.

KBusD — Thu, 25 Jul 2019 08:35:08 GMT

Yes I have Windows 10 1903

Re: I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code.

Wanner_G_Intel — Thu, 25 Jul 2019 22:14:57 GMT

Hello KBusD,

We recommend performing a clean installation of the latest Original Equipment Manufacturer (OEM) drivers available for your system. If the issue persists, you can try installing a generic version (available at the Download Center)

Please follow these steps:

Clean Installation of Wireless Drivers

Note: Install both the Wi-Fi and Bluetooth drivers.

To provide accurate accurate information, we recommend running the Intel® SSU tool to know the model of your system and the Intel® Wireless Adapter model installed on your computer. Also, please let us know the wireless driver version you are trying to install (if possible, please provide a link).

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code.

Wanner_G_Intel — Wed, 31 Jul 2019 21:24:27 GMT

Hello KBusD,

If you need further assistance, please let us know.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code.

Wanner_G_Intel — Fri, 02 Aug 2019 21:42:01 GMT

Hello KBusD,

We will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I want to know how to fix driver installation errors. When it says "The software package ca

bis — Sat, 02 Jul 2022 18:24:30 GMT

Hello,

I followed the steps, now what do I do?

Re: I want to know how to fix driver installation errors. When it says "The software package ca

onim — Tue, 09 May 2023 15:52:23 GMT

yo i got the same problem i am using the inte dual band ac 3160 wireless controller need help!

Re: I want to know how to fix driver installation errors. When it says "The software package ca

n_scott_pearson — Tue, 09 May 2023 17:18:59 GMT

@onim,

Your problem is that this adapter is long discontinued and the latest driver packages on the Intel site and available via IDSA will not work with this adapter. I have sent you a download link for the driver package that you need to use via the Communities Private Message (PM) service. For this message, check your PM inbox. Click on your avatar picture in the top right corner of the page (in the blue Communities banner) and then select Messages from the resulting menu.

...S

P.S. You are the 270th WLAN Driver requestor since Jan. 6th.

Re: I want to know how to fix driver installation errors. When it says "The software package ca

Abuzeraslam — Mon, 09 Sep 2024 15:10:41 GMT

i have same issue can anyone help me to figure out what should i do next to fix this error....plsssss

Re: I want to know how to fix driver installation errors. When it says "The software package ca

Abuzeraslam — Mon, 09 Sep 2024 15:12:54 GMT

pls help me i am facing the same Bluetooth driver installation issue and i don't know how to fix that..

Re: I want to know how to fix driver installation errors. When it says "The software package ca

VARADHARAJAN — Mon, 09 Sep 2024 15:53:58 GMT

@Abuzeraslam

Are you experiencing Bluetooth driver installation failed, share the hardware device ID Bluetooth chip.

Re: I want to know how to fix driver installation errors. When it says "The software package ca

mut4so — Mon, 19 May 2025 02:35:38 GMT

Hi all, I have same exact issue too.

the device ID is:
BTHENUM\{747413E4-F767-414F-A0C1-6CC1AA9D054C}_LOCALMFG&0000\8&317B7B29&0&000000000000_00000000

Operating system is:
Microsoft Windows 7 Professional (64-bit)

I just reformat my old laptop and I used the installer from the recovery CD from my manufacture. The current Bluetooth driver is 17.0.1405.462. I can added my Bluetooth device, but somehow, I can't click on the Listen to Music link in the Services window to establish a connection.

Re: I want to know how to fix driver installation errors. When it says "The software package ca

VARADHARAJAN — Mon, 19 May 2025 13:34:44 GMT

@mut4so thats not a hardware device id.

i am sharing my Bluetooth device ids

USB\VID_8087&PID_0033&REV_0000
USB\VID_8087&PID_0033

see this below link

4 Quick Ways to Check Hardware ID (HWID) of a Device in Windows 11 - Guiding Tech

Re: I want to know how to fix driver installation errors. When it says "The software package ca

mut4so — Mon, 19 May 2025 23:28:28 GMT

Thank you for the guidance.

From Device Manager,

The "Intel (R) Wireless Bluetooth (R)" Hardware device ID:
USB\VID_8087&PID_0A2A&REV_0001
USB\VID_8087&PID_0A2A

Re: I want to know how to fix driver installation errors. When it says "The software package ca

mut4so — Tue, 20 May 2025 07:29:39 GMT

I also noticed, if I check my Bluetooth device's properties from Devices and Printers, in its Hardware tab there is list of the device functions:

Advanced Audio Distribution Profile (Sink)
Audio/Video Remote Control
Audio/Video Remote Control (Target)
Hands Free Profile
Headset Profile

All of those have "No drivers are installed for this device" in its Properties' Drivers Values. I attached the screenshot here.

(I don't know if it has relation or not, I just think that I better share it, just in case)