topic Re: AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909 in Wireless

AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

LL0001 — Fri, 15 Nov 2019 23:33:49 GMT

AC 9560, XBox One Bluetooth controller, Windows 10 1909.

Intel BT driver: 21.50.0.1

Intel WiFi driver: 21.50.1.1

When the laptop resumes from sleep XBox One Bluetooth controller flashes forever and can't automatically reconnect to the PC.

Re: AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

AlHill — Fri, 15 Nov 2019 23:39:25 GMT

Contact your laptop manufacturer for support with their laptop.

Doc

Re: AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

LL0001 — Sat, 16 Nov 2019 00:17:58 GMT

It's a bug in Microsoft controller or Intel Bluetooth driver. Nothing to do with laptop manufacturer. It is a problem reproducible in the same conditions on every laptop from different manufacturer with Intel BT cards.

Re: AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

AlHill — Sat, 16 Nov 2019 03:02:44 GMT

Still, your laptop manufacturer is solely responsible for your support.

Doc

Re: AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

agggg — Sat, 16 Nov 2019 08:52:15 GMT

I have a generic laptop with a generic Intel 9260 card with generic Intel bluetooth drivers and can confirm this.

Re: AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

AlHill — Sat, 16 Nov 2019 09:19:05 GMT

Who makes a generic laptop?

Doc

Re: AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

LL0001 — Sat, 16 Nov 2019 21:25:03 GMT

Yep, Microsoft and Intel should have a look at this. All other BT devices I use (mouse, headphones) automatically reconnect after resume from Windows sleep mode, but the XBox One BT controller, which is somewhat annoying.

Re: AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

LL0001 — Sat, 16 Nov 2019 21:30:09 GMT

I've opened also a Feedback Hub report for MS, maybe the bug is on their part (you have to open this link from within microsoft Edge):

feedback-hub:?contextid=635&feedbackid=f7e4937e-6114-459e-826d-044cca0a30d3&form=1&src=1

Re: AC 9560 issue with XBox One BT controller can't reconnect after resume from sleep Win 10 1909

agggg — Mon, 18 Nov 2019 18:42:15 GMT

Inventec, Quanta, Wistron, Compal, ...