topic Re:AC-9462 Connection Problem in Wireless

AC-9462 Connection Problem

1morerep — Sat, 08 Aug 2020 18:38:41 GMT

I have a connection problem with my Wireless AC 9462 card. I can see and connect to networks but I get "Connected - No Internet". I have several other computers and all are able to connect and display content regardless of the network chosen.

I have uninstalled the Wireless adapter card and its driver. I have downloaded the latest driver for the adapter and installed.

Attached is my detailed system support utility scan.

Re:AC-9462 Connection Problem

Sebastian_M_Intel — Mon, 10 Aug 2020 20:01:56 GMT

Hello 1morerep,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before this behavior started?

2. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

3. Are you having issues with Wi-Fi, Bluetooth, or both?

4. Try running the following command in the cmd and reconnect back to the network:

From Windows Start, search for cmd.
Right-click on Command Prompt and click Run as administrator.
In the console, type the following command: ipconfig/flushdns. If the command was successful, you will see the message "Successfully flushed the DNS Resolver Cache".

Regards,

Sebastian M.

Intel Customer Support Technician.

Re:AC-9462 Connection Problem

Sebastian_M_Intel — Thu, 13 Aug 2020 14:58:10 GMT

Hello 1morerep,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Sebastian M.

Intel Customer Support Technician.

Re: Re:AC-9462 Connection Problem

1morerep — Thu, 13 Aug 2020 15:21:39 GMT

Yes. The system is back to normal....temporarily.

I tried all the various options dealing with the DNS (ipconfig, dnsflush, install/reinstall driver, etc.). It is not a problem with the computer or its network adapter but rather with the crappy Xfinity modem. I am able to connect with my phones hotspot, etc. It also kicked off my wife's apple. Not sure what to do with it as Xfinity support is worthless.

Re:AC-9462 Connection Problem

Sebastian_M_Intel — Thu, 13 Aug 2020 16:28:11 GMT

Hello 1morerep,

Thank you for the update on this matter, it is good to hear that at least you found the cause of this problem.

In that case, I hope you can get further support from Xfinity* in regard to this behavior since as you mentioned, is something not related to your system or wireless adapter.

We will proceed to close this thread, however; if you need any additional information, please submit a new question as this thread will no longer be monitored

Regards,

Sebastian M.

Intel Customer Support Technician.