topic Re: Re:Wi-Fi it's gone in Wireless

Wi-Fi it's gone

ThomastheMachine — Tue, 18 Aug 2020 10:23:13 GMT

Hello!

I have a

ASUSTeK COMPUTER INC. Strix 15 GL503GE

BIOS

Version

GL503GE.316

Date

7/19/2019

MOTHERBOARD

Manufacturer

ASUSTeK COMPUTER INC.

Model

GL503GE

Version

1.0

OPERATING SYSTEM

Edition

Microsoft Windows 10 Home (64 bites)

Version (Build)

1909 (10.0.18363)

Windows detected an error shortly after turning it on today.
As a result, Wi-Fi disappeared after the restart.
I downloaded the automatic driver update, updated all the software,
uninstalled and reinstalled the software. 
But nothing has improved. 
The device manager says it can't start by referring to code 10.


I hope you can help because it’s a bit annoying.

Device PCI\VEN_8086&DEV_A370&SUBSYS_00348086&REV_10\3&11583659&1&A3 was configured.

Driver Name: netwtw06.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 03/20/2018
Driver Version: 20.50.0.5
Driver Provider: Microsoft
Driver Section: Install_MPCIEX_GENM2CRF2_9560_AC_2x2_HMC_WINT_64_AC
Driver Rank: 0xFC0001
Matching Device Id: PCI\VEN_8086&DEV_A370&SUBSYS_00348086
Outranked Drivers: oem43.inf:PCI\VEN_8086&DEV_A370&SUBSYS_00348086:00FC0001
Device Updated: true
Parent Device: ACPI\PNP0A08\0


Thanks:
Thomas

Re:Wi-Fi it's gone

Sebastian_M_Intel — Tue, 18 Aug 2020 22:12:59 GMT

Hello ThomastheMachine,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:

Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".
Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). Please note that only one file can be attached at a time.

2. Are you having issues with Wi-Fi, Bluetooth, or both?

3. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

4. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before the issue started?

Regards,

Sebastian M.

Intel Customer Support Technician.

Re: Re:Wi-Fi it's gone

ThomastheMachine — Wed, 19 Aug 2020 12:38:26 GMT

Hi Sebastian!

Thanks for reply.

But problem solved.

I did 2 hard reset it's done

Thomas

Re: Re:Wi-Fi it's gone

VishwasGajawada — Wed, 19 Aug 2020 13:39:38 GMT

But what about your data then?

Re:Wi-Fi it's gone

Sebastian_M_Intel — Wed, 19 Aug 2020 19:15:24 GMT

Hello ThomastheMachine,

Thank you for your update.

I am glad to hear that you were able to solve the problem, thank you for sharing the fix in the community also.

@VishwasGajawada, if by any chance, you need any assistance or if you have any questions, please open a new thread and include as many details as possible.

I will proceed to close this inquiry, please be aware that this thread will no longer be monitored by Intel.

Regards,

Sebastian M

Intel Customer Support Technician