topic Re:Bluetooth not working on Intel Wireless 3168 card despite functional wifi in Wireless

Bluetooth not working on Intel Wireless 3168 card despite functional wifi

nickf — Sun, 13 Sep 2020 20:09:50 GMT

Wifi works no problem. Have uninstalled and re-installed all drivers using Intel's driver utility. Bluetooth functionality does not even appear as an option. Have followed all available online advice from Intel on this matter. At this stage could only assume there is faulty hardware on the card?

Re:Bluetooth not working on Intel Wireless 3168 card despite functional wifi

Esteban_D_Intel — Mon, 14 Sep 2020 23:20:13 GMT

Hello nickf,

Thank you for posting on the Intel® communities.

I was checking your post and I understand that the Bluetooth is not working for your wireless adapter.

To better assist you I would appreciate if you could provide the following information:

Do you see any error code in device manager for this device?
What are the current drivers installed?
What is the model of your computer?
Please provide your operating system version.
Was the device working fine at certain point? Were any changes made?

Esteban D.

Intel Technical Support Technician

Re: Re:Bluetooth not working on Intel Wireless 3168 card despite functional wifi

nickf — Tue, 15 Sep 2020 00:00:47 GMT

1. I see no error code for it

2. Current driver is 19.51.29.1

3. PC Is a SkyTech Omega WinHome 10 64bit

4. Device has never worked. PC purchased earlier this year

Re:Bluetooth not working on Intel Wireless 3168 card despite functional wifi

Esteban_D_Intel — Tue, 15 Sep 2020 16:35:15 GMT

Hello nickf,

Thank you for your response.

Was this the original wireless adapter that came with the computer?
Please provide your Windows* version.
Is the Bluetooth driver installed?

Please run the following tool and attach the reports generated.

Intel® System Support Utility (Intel® SSU) Download link

1. Open the application and click on "Scan" to see the system and device information.

2. By default, Intel® SSU will take you to the "Summary View".

3. Click on the menu where it says "Summary" to change to "Detailed View".

4. To save your scan, click on "Next", then "Save".

Esteban D.

Intel Technical Support Technician

Re: Re:Bluetooth not working on Intel Wireless 3168 card despite functional wifi

nickf — Tue, 15 Sep 2020 17:18:34 GMT

Was this the original wireless adapter that came with the computer? YES
Please provide your Windows* version. VERSION 2004 OS build 19041.508
Is the Bluetooth driver installed? Yes version 21.110

file attached

Re:Bluetooth not working on Intel Wireless 3168 card despite functional wifi

Esteban_D_Intel — Wed, 16 Sep 2020 15:06:36 GMT

Hello nickf,

Thank you so much for your patience.

Based on the information provided, you are using the latest Intel Generic Driver.

When talking about Wireless adapters, we need to consider that as they share hardware it would be recommended the use of the latest Wireless/Bluetooth drivers that is validated to work with your computer.

I would recommend checking for any OEM drivers before installing the Intel generic software; this is to avoid any potential issue while loading a non-customized driver.

On the other hand, as you mention that the Bluetooth is not even showing in your operating system and that the device never worked, we need to consider checking the antenna for the Bluetooth.

Wireless antennas are generally provided by each OEM, as they will need to fit each computer’s and may subject to country-specific regulatory requirements.

I would recommend you to check with the manufacturer of your equipment to check if this could be a possible hardware failure.

By any chance have you checked with them?

Esteban D.

Intel Technical Support Technician

Re:Bluetooth not working on Intel Wireless 3168 card despite functional wifi

Esteban_D_Intel — Mon, 21 Sep 2020 23:48:23 GMT

Hello nickf,

Were you able to check the previous post?

Please let me know if you need further assistance.

Esteban D.

Intel Technical Support Technician

Re: Re:Bluetooth not working on Intel Wireless 3168 card despite functional wifi

nickf — Tue, 22 Sep 2020 00:38:36 GMT

Yes, I think I have been to resolve with OEM

Re:Bluetooth not working on Intel Wireless 3168 card despite functional wifi

Esteban_D_Intel — Tue, 22 Sep 2020 16:46:06 GMT

Hello nickf,

Thank you so much for your response.

It’s nice to know that you were able to resolve this case with your computer manufacturer.

If you need any additional information, please submit a new question as this thread will no longer being monitored

Esteban D.

Intel Technical Support Technician