topic Re: Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use in Wireless

Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

DavidTseng — Sun, 18 Oct 2020 01:58:12 GMT

Wi-Fi 6 AX200 product, using ubuntu 20.04 LTS operating system, using the third-party software hostapd recommended by Intel for management, only 2.4G frequency band can be turned on, 5G frequency band cannot be turned on, how to configure to turn on 5G frequency band, and 2.4 G can be used at the same time. Thank you!

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OS version screenshot

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lspci

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Third-party software hostapd version:

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hostapd 5G configuration file

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wifi驱动版本：https://github.com/intel/backport-iwlwifi

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Iw list command to view the supported frequency bands in ap mode:

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The firmware version used by wifi:

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./hostapd -d hostapd.conf run error

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Can you help me determine what caused this error problem, thank you very much!

Re: Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Mon, 19 Oct 2020 18:34:46 GMT

DavidTseng, Thank you for posting in the Intel® Communities Support.

In reference to your inquiry, please try the following troubleshooting steps in order to determine if there might be a problem with the Wireless configuration:

WiFi troubleshooting steps

Step 1: Check whether the kernel version supports this device:

The reference table of Wireless adapters and corresponding kernel versions is available in the following link:

https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi

The latest FWs are available by the following link:

https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/

If the kernel version corresponds to the Wireless adapter, proceed with step 2.

Step 2: Check whether the Wireless adapter is connected correctly:

Type the following command to the terminal: # lspci

Verify that the Intel network controller is identified, as on a picture below. If not, then the system doesn't identify the Intel networidentifyk adapter and you will need to make sure it's properly integrated. You may need to request help from the system manufacturer. If the wireless adapter is properly identified - proceed with the step 3.

Step 3: Check whether this is an iwlwifi issue:

Type the following command to the terminal: # modinfo iwlwifi (example of the command output is on the picture below). If there is no output, then the module isn’t installed this is the distribution installation issue.

Please type: # lsmod | grep iwlwifi

If the result is empty, the driver hasn't been loaded. Most likely to be a distribution issue.

To verify, please type: # dmesg | grep iwlwifi

If the result is empty, the driver wasn’t initialized and this is a distribution issue. If the result is populated as on the above picture, proceeed with the step 4.

Step 4: Check whether the suitable firmware is installed:

Please type: # dmesg | grep “no suitable firmware found!”

If the result is not empty, it means you don’t have a suitable FW (api mentioned in the dmesg).

Please visit here https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi for supported FW, or here https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/ for the latest versions.

If these steps didn't reveal the issue or didn't solve the problem, proceed with the Step 5:

Step 5: Collect the debug data:

Please type: # dmesg | grep ASSERT

If the output is empty, please follow this wiki: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi/debugging to extract dmesg and trace-cmd.

If the output has value, please collect from the wiki FW dump too.

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

DavidTseng — Tue, 20 Oct 2020 13:13:33 GMT

The following is a screenshot of the operation according to your steps, please help to see why there is no 5G signal?

step 1: uname -a

step2: lspci

step3: modinfo iwlwifi

lsmod | grep iwlwifi

dmesg | grep iwlwifi

step 4: dmesg | grep "no suitable firmware found!"

step5: dmesg | grep ASSERT

=====================

The 5G frequency band still cannot be turned on. Could you tell me where it is not configured? Which version of the operating system Intel is compatible with?

Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Tue, 20 Oct 2020 18:41:03 GMT

DavidTseng, Thank you very much for providing that information.

In reference to your question, we will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

DavidTseng — Wed, 21 Oct 2020 02:01:03 GMT

Thanks for your help!

Yesterday, the step5 of the operation missed the debug operation.

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Open iwlwifi debug, but no more information.

cat .config

dmesg | grep wilwifi

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Looking forward to your more reply！

Re: Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

DavidTseng — Wed, 21 Oct 2020 09:56:43 GMT

Hi Alberto ,

Saw the information from the https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi

Does it mean that only Ap 2.4G mode is supported?

have a nice day!

Re: Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Thu, 22 Oct 2020 20:19:44 GMT

DavidTseng, You are very welcome, I just received an update on this matter.

Just to let you know, we are currently still working on your case and in order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the Router?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

What is the OS version?

Already using a driver from our Linux driver's site?

Are you using the Intel® desktop kit or just the Intel® Wireless card?

Does the problem happen at home or work environment?

In regard to your question, "Does it mean that only Ap 2.4G mode is supported?", we will confirm if that is the case once we received the information requested on this post, once you get the chance please let us know those details.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

DavidTseng — Fri, 23 Oct 2020 07:40:26 GMT

Hi, thanks for your reply！

According to your question above, we have the following reply.

The platform we purchased from Advantech, model: FWA-1212VC.

At the same time got a wireless network card intel Ax 200 from them.

OS version: Ubuntu 20.04, kernel 5.4.0-51.

The firmware and drivers downloaded from the intel official website have not been modified in any way.

If you want to know more details, I am glad to provide you with it.

Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Fri, 23 Oct 2020 20:36:25 GMT

Hi DavidTseng, You are very welcome, thank you very much for sharing those details.

We will continue with our research on this matter, as soon as I get more details I will post all the updates in this thread.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Thu, 29 Oct 2020 18:11:54 GMT

Hello DavidTseng, I just received an update on this matter.

In order for us to continue with our research on this case, we just wanted to confirm:

What is the error message?

How did you enable and test the hotspot?

Did you try enabling 5Ghz frequency via the Run a Command window?

-When the hotspot is enabled, press Alt+F2 to bring up ‘Run a Command’ box, input nm-connection-editor, and hit Enter

-Select and edit ‘Hotspot’. (If you don’t see it, wifi-hotspot is not turned on, go back to step one)

-In the WiFi tab set the Band option accordingly

If by any chance, you are unable to set this up, please provide an image or video and attach it to the thread so we can further assist you with this topic.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

DavidTseng — Sat, 31 Oct 2020 23:15:31 GMT

My operating environment is: Ubuntu 20.04, kernel 5.4.0-51, using console mode. Can not operate Alt + F2, NOW，Only 5G band hotspots can not be used, while 2.4G band hotspots can be used .

We are very anxious, hurry up and solve it, thank you very much.

Re: Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

DavidTseng — Mon, 02 Nov 2020 10:11:25 GMT

Hi,

In the PC win10 system. Load the latest wireless driver, configure the wireless hotspot, and turn on the 5G frequency band hotspot.

Tip: "The selected network band is not available. Please select another band and try again".

The 5G band hotspot still cannot be opened, which is consistent with the performance of Linux.

Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Mon, 02 Nov 2020 18:53:05 GMT

Hi DavidTseng, You are very welcome, thank you very much for providing those results.

We will keep working on this matter, as soon as I get more information I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Mon, 16 Nov 2020 23:52:16 GMT

Hello DavidTseng, I just received an update on this matter.

Due to regulatory information, we just wanted to confirm in which country the tests that you shared were performed?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Thu, 19 Nov 2020 20:59:33 GMT

Hello DavidTseng, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

DavidTseng — Mon, 23 Nov 2020 06:04:44 GMT

Hi Albert R,

I'm so sorry that reply question now.

My test environment was conducted in Beijing, China.

Best wishes！

Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Mon, 23 Nov 2020 17:30:05 GMT

Hi DavidTseng, No problem at all, thank you very much for clarifying that information.

We will continue with our research on this matter, as soon as I get more updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

Alberto_Sykes — Fri, 04 Dec 2020 18:02:16 GMT

DavidTseng, I just received another update on this topic.

For your information, we just wanted to let you know that all 5Ghz in China SKUs are set to Passive, these are not allowed for SoftAP operation by our Intel® NIC and this specific OTP/NVM. That is actually the reason why you cannot open a 5GHz frequency band for the hot spot use.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

aktinkon — Fri, 11 Dec 2020 11:24:46 GMT

Hello. Let me join the discussion, thanks.

I have the same problem. AX200 units I am working with were sold to the Ukraine and to US. In both cases all frequencies in Band 2 (5 GHz) are marked as "no IR" or "disabled" according to "iw list" output. May you please tell me in what jurisdiction Intel allows SoftAP operations and how to get this firmware?

WBR, Oleksii

Re: Re:Wi-Fi 6 AX200 cannot open the 5G frequency band for hotspot use

bamhm182 — Thu, 31 Dec 2020 07:54:08 GMT

I'd also like to post on this to see if anyone comes across a fix. When in Windows 10, I can create a 5GHz mobile hotspot without a problem. When in Linux, I'm getting `no IR`, `radar detection`, and/or `disabled` on all 5GHz channels, which results in hostapd not being able to create a 5GHz AP.

I am using the following system in the US:

Motherboard: ASUS Zenith II Extreme Alpha

CPU: AMD ThreadRipper 3970X

If there's anything I can do to help figure this out, please let me know.