https://community.intel.com/t5/Wireless/Problem-with-Intel-R-Wireless-AC-9560-160MHz/m-p/1226675#M31773 <P><SPAN>Hi. I was doing my normal work on the laptop. In one moment wifi has disconnected. It shows in the device manager that Intel(R) Wireless-AC 9560 160MHz isn't working. I tried updating BIOS, Acer drivers, intel drivers, etc. I'm desperate. I do not know what else can I do... It happened for the first time.</SPAN></P> Mon, 09 Nov 2020 16:29:11 GMT Groza174 2020-11-09T16:29:11Z https://community.intel.com/t5/Wireless/Problem-with-Intel-R-Wireless-AC-9560-160MHz/m-p/1226675#M31773 <P><SPAN>Hi. I was doing my normal work on the laptop. In one moment wifi has disconnected. It shows in the device manager that Intel(R) Wireless-AC 9560 160MHz isn't working. I tried updating BIOS, Acer drivers, intel drivers, etc. I'm desperate. I do not know what else can I do... It happened for the first time.</SPAN></P> Mon, 09 Nov 2020 16:29:11 GMT https://community.intel.com/t5/Wireless/Problem-with-Intel-R-Wireless-AC-9560-160MHz/m-p/1226675#M31773 Groza174 2020-11-09T16:29:11Z https://community.intel.com/t5/Wireless/Problem-with-Intel-R-Wireless-AC-9560-160MHz/m-p/1227067#M31802 <P>Groza174, Thank you for posting in the Intel® Communities Support.</P><P><BR /></P><P>In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:</P><P>What is the model of the motherboard?</P><P>If this is a laptop, what is the model of it?</P><P>Is this a new computer?</P><P>Was it working fine before?</P><P>When did the issue start?</P><P>Did you make any recent hardware/software changes?</P><P>The wireless card, did you purchased it separately or did it came installed on the computer?</P><P>Which Windows* version are you using?</P><P>Does the problem happen at home or work environment?</P><P>Do you see an error code in Device Manager?</P><P>Please provide the SSU report so we can verify further details about the components in your platform:</P><P><A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600" target="_blank">https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600</A></P><P><BR /></P><P>Any questions, please let me know.</P><P><BR /></P><P>Regards,</P><P>Albert R.</P><P><BR /></P><P>Intel Customer Support Technician</P><P>A Contingent Worker at Intel</P><BR /> Tue, 10 Nov 2020 17:23:56 GMT https://community.intel.com/t5/Wireless/Problem-with-Intel-R-Wireless-AC-9560-160MHz/m-p/1227067#M31802 Alberto_Sykes 2020-11-10T17:23:56Z https://community.intel.com/t5/Wireless/Problem-with-Intel-R-Wireless-AC-9560-160MHz/m-p/1228225#M31892 <P>Hello Groza174, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?</P><P><BR /></P><P>Regards,</P><P>Albert R.</P><P><BR /></P><P>Intel Customer Support Technician</P><P>A Contingent Worker at Intel</P><BR /> Fri, 13 Nov 2020 19:29:49 GMT https://community.intel.com/t5/Wireless/Problem-with-Intel-R-Wireless-AC-9560-160MHz/m-p/1228225#M31892 Alberto_Sykes 2020-11-13T19:29:49Z https://community.intel.com/t5/Wireless/Problem-with-Intel-R-Wireless-AC-9560-160MHz/m-p/1229630#M31999 <P>Hello Groza174, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.</P><P><BR /></P><P>Regards,</P><P>Albert R.</P><P><BR /></P><P>Intel Customer Support Technician</P><P>A Contingent Worker at Intel</P><BR /> Wed, 18 Nov 2020 22:28:12 GMT https://community.intel.com/t5/Wireless/Problem-with-Intel-R-Wireless-AC-9560-160MHz/m-p/1229630#M31999 Alberto_Sykes 2020-11-18T22:28:12Z