topic Re: WiFi Connectivity Error in Wireless https://community.intel.com/t5/Wireless/WiFi-Connectivity-Error/m-p/1227914#M31878 <P>Hello&nbsp;Dmandemers,&nbsp;</P> <P>&nbsp;</P> <P>Thank&nbsp;you&nbsp;for&nbsp;posting&nbsp;on&nbsp;the&nbsp;Intel®&nbsp;communities.&nbsp;&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>In order to better assist you, please provide the following:&nbsp;</P> <P>&nbsp;</P> <P>1.&nbsp;Provide a detailed explanation of the problems that you are facing. Please include the symptoms of the issue, error messages (if any), since when the issue started, what steps do you take to reproduce your issue, and other useful details for this inquiry.&nbsp;&nbsp;</P> <P>2.&nbsp;Are&nbsp;you&nbsp;having&nbsp;issues&nbsp;with&nbsp;Wi-Fi, Bluetooth,&nbsp;or&nbsp;both?&nbsp;</P> <P>3.&nbsp;Is&nbsp;this&nbsp;issue&nbsp;happening at home, office&nbsp;environment,&nbsp;or&nbsp;both?&nbsp;</P> <P>4.&nbsp;Is this a new computer? Were you able to have you wireless connection in a normal/expected performance before?&nbsp;</P> <P>5.&nbsp;Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?&nbsp;</P> <P>6.&nbsp;Run&nbsp;the&nbsp;Intel®&nbsp;System&nbsp;Support&nbsp;Utility&nbsp;(<A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-" target="_blank" rel="noopener noreferrer">Intel® SSU</A>) and&nbsp;attach&nbsp;the&nbsp;report&nbsp;generated:&nbsp;&nbsp;</P> <UL> <LI>Open&nbsp;the&nbsp;application,&nbsp;check&nbsp;the&nbsp;"<STRONG>Everything</STRONG>" box, and&nbsp;click&nbsp;on&nbsp;"<STRONG>Scan</STRONG>"&nbsp;to&nbsp;see&nbsp;the&nbsp;system&nbsp;and&nbsp;device&nbsp;information.&nbsp;By&nbsp;default, Intel® SSU&nbsp;will&nbsp;take&nbsp;you&nbsp;to&nbsp;the&nbsp;"<STRONG>Summary&nbsp;View</STRONG>".&nbsp;&nbsp;&nbsp;</LI> <LI>Click&nbsp;on&nbsp;the&nbsp;menu&nbsp;where&nbsp;it&nbsp;says&nbsp;"<STRONG>Summary</STRONG>"&nbsp;to&nbsp;change&nbsp;to&nbsp;"<STRONG>Detailed&nbsp;View</STRONG>".&nbsp;&nbsp;&nbsp;</LI> <LI>To&nbsp;save&nbsp;your&nbsp;scan,&nbsp;click&nbsp;on&nbsp;"<STRONG>Next</STRONG>",&nbsp;then&nbsp;"<STRONG>Save</STRONG>".&nbsp;&nbsp;&nbsp;</LI> <LI>Use&nbsp;the&nbsp;option&nbsp;under&nbsp;the&nbsp;reply&nbsp;window&nbsp;to&nbsp;attach&nbsp;the&nbsp;report&nbsp;to&nbsp;the&nbsp;thread&nbsp;(<STRONG>Drag and&nbsp;drop&nbsp;here&nbsp;or&nbsp;browse&nbsp;files&nbsp;to&nbsp;attach</STRONG>).&nbsp;&nbsp;</LI> </UL> <P>&nbsp;</P> <P>Regards,&nbsp;</P> <P>&nbsp;</P> <P>Sebastian M &nbsp;</P> <P>Intel Customer Support Technician &nbsp;</P> <P>&nbsp;</P> Wed, 18 Nov 2020 01:08:12 GMT Sebastian_M_Intel 2020-11-18T01:08:12Z WiFi Connectivity Error https://community.intel.com/t5/Wireless/WiFi-Connectivity-Error/m-p/1227600#M31856 Intel(R)-AC 9560 160MHz adapter is experiencing driver- or hardware-related problems Thu, 12 Nov 2020 00:47:06 GMT https://community.intel.com/t5/Wireless/WiFi-Connectivity-Error/m-p/1227600#M31856 Dmandemers 2020-11-12T00:47:06Z Re: WiFi Connectivity Error https://community.intel.com/t5/Wireless/WiFi-Connectivity-Error/m-p/1227914#M31878 <P>Hello&nbsp;Dmandemers,&nbsp;</P> <P>&nbsp;</P> <P>Thank&nbsp;you&nbsp;for&nbsp;posting&nbsp;on&nbsp;the&nbsp;Intel®&nbsp;communities.&nbsp;&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>In order to better assist you, please provide the following:&nbsp;</P> <P>&nbsp;</P> <P>1.&nbsp;Provide a detailed explanation of the problems that you are facing. Please include the symptoms of the issue, error messages (if any), since when the issue started, what steps do you take to reproduce your issue, and other useful details for this inquiry.&nbsp;&nbsp;</P> <P>2.&nbsp;Are&nbsp;you&nbsp;having&nbsp;issues&nbsp;with&nbsp;Wi-Fi, Bluetooth,&nbsp;or&nbsp;both?&nbsp;</P> <P>3.&nbsp;Is&nbsp;this&nbsp;issue&nbsp;happening at home, office&nbsp;environment,&nbsp;or&nbsp;both?&nbsp;</P> <P>4.&nbsp;Is this a new computer? Were you able to have you wireless connection in a normal/expected performance before?&nbsp;</P> <P>5.&nbsp;Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?&nbsp;</P> <P>6.&nbsp;Run&nbsp;the&nbsp;Intel®&nbsp;System&nbsp;Support&nbsp;Utility&nbsp;(<A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-" target="_blank" rel="noopener noreferrer">Intel® SSU</A>) and&nbsp;attach&nbsp;the&nbsp;report&nbsp;generated:&nbsp;&nbsp;</P> <UL> <LI>Open&nbsp;the&nbsp;application,&nbsp;check&nbsp;the&nbsp;"<STRONG>Everything</STRONG>" box, and&nbsp;click&nbsp;on&nbsp;"<STRONG>Scan</STRONG>"&nbsp;to&nbsp;see&nbsp;the&nbsp;system&nbsp;and&nbsp;device&nbsp;information.&nbsp;By&nbsp;default, Intel® SSU&nbsp;will&nbsp;take&nbsp;you&nbsp;to&nbsp;the&nbsp;"<STRONG>Summary&nbsp;View</STRONG>".&nbsp;&nbsp;&nbsp;</LI> <LI>Click&nbsp;on&nbsp;the&nbsp;menu&nbsp;where&nbsp;it&nbsp;says&nbsp;"<STRONG>Summary</STRONG>"&nbsp;to&nbsp;change&nbsp;to&nbsp;"<STRONG>Detailed&nbsp;View</STRONG>".&nbsp;&nbsp;&nbsp;</LI> <LI>To&nbsp;save&nbsp;your&nbsp;scan,&nbsp;click&nbsp;on&nbsp;"<STRONG>Next</STRONG>",&nbsp;then&nbsp;"<STRONG>Save</STRONG>".&nbsp;&nbsp;&nbsp;</LI> <LI>Use&nbsp;the&nbsp;option&nbsp;under&nbsp;the&nbsp;reply&nbsp;window&nbsp;to&nbsp;attach&nbsp;the&nbsp;report&nbsp;to&nbsp;the&nbsp;thread&nbsp;(<STRONG>Drag and&nbsp;drop&nbsp;here&nbsp;or&nbsp;browse&nbsp;files&nbsp;to&nbsp;attach</STRONG>).&nbsp;&nbsp;</LI> </UL> <P>&nbsp;</P> <P>Regards,&nbsp;</P> <P>&nbsp;</P> <P>Sebastian M &nbsp;</P> <P>Intel Customer Support Technician &nbsp;</P> <P>&nbsp;</P> Wed, 18 Nov 2020 01:08:12 GMT https://community.intel.com/t5/Wireless/WiFi-Connectivity-Error/m-p/1227914#M31878 Sebastian_M_Intel 2020-11-18T01:08:12Z Re:WiFi Connectivity Error https://community.intel.com/t5/Wireless/WiFi-Connectivity-Error/m-p/1229248#M31963 <P>Hello Dmandemers,&nbsp;&nbsp;</P><P>&nbsp;</P><P>Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.&nbsp;&nbsp;&nbsp;</P><P>&nbsp;</P><P>Regards,&nbsp;&nbsp;</P><P>&nbsp;&nbsp;</P><P>Sebastian M &nbsp;</P><P>Intel Customer Support Technician &nbsp;</P><BR /> Wed, 18 Nov 2020 01:08:21 GMT https://community.intel.com/t5/Wireless/WiFi-Connectivity-Error/m-p/1229248#M31963 Sebastian_M_Intel 2020-11-18T01:08:21Z Re:WiFi Connectivity Error https://community.intel.com/t5/Wireless/WiFi-Connectivity-Error/m-p/1230392#M32051 <P>Hello Dmandemers,&nbsp;&nbsp;</P><P>&nbsp;&nbsp;</P><P>We have not heard back from you, so we will close this inquiry.&nbsp;If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Regards,&nbsp;&nbsp;</P><P>&nbsp;&nbsp;</P><P>Sebastian M &nbsp;</P><P>Intel Customer Support Technician &nbsp;</P><BR /> Fri, 20 Nov 2020 22:43:53 GMT https://community.intel.com/t5/Wireless/WiFi-Connectivity-Error/m-p/1230392#M32051 Sebastian_M_Intel 2020-11-20T22:43:53Z