topic Re: Intel(R) Wireless-AC 9462 resets itself when I try using internet with laptop plugged in in Wireless

Intel(R) Wireless-AC 9462 resets itself when I try using internet with laptop plugged in

snowdragma — Sun, 22 Nov 2020 03:55:45 GMT

GF63 8rd Laptop from msi is disconnecting constantly when plugged in to power. Windows events show this usual pattern of issue for my Wireless-AC 9462:

1) 6666 - Firmware dbgc dump trigger

2) 5007 - TX/CMD timeout (TfdQueue hanged)

3) Intel(R) Wireless-AC 9462 : Has encountered an internal error and has failed.

Then the 9462 resets itself for awhile.

Re: Intel(R) Wireless-AC 9462 resets itself when I try using internet with laptop plugged in

n_scott_pearson — Mon, 23 Nov 2020 03:51:48 GMT

Because your laptop came with this wireless card installed and because your vendor may have modified this card's firmware,
1. You should be using only Wireless and Bluetooth drivers provided by your laptop vendor.
2. If it gets to that point, you need to be talking to your laptop vendor regarding the replacement of this card (your warranty is from your laptop vendor, not Intel).
...S