topic Re:Wi-Fi issue in Wireless

Wi-Fi issue

Ale_Delta — Sat, 21 Nov 2020 14:56:40 GMT

Wi-Fi problem on Linux

HI,
I have a problem with wirless connection on Linux MInt...

Network:
  Device-1: Intel 82567LM Gigabit Network vendor: Dell driver: e1000e 
  v: 3.2.6-k port: efe0 bus ID: 00:19.0 
  IF: enp0s25 state: down mac: 00:21:70:bf:30:90 
  Device-2: Intel Ultimate N WiFi Link 5300 driver: iwlwifi v: kernel 
  port: df00 bus ID: 0c:00.0 
  IF: wlp12s0 state: down mac: 00:21:6a:0c:5b:08 
  Device-3: Dell Wireless 370 Bluetooth Mini-card type: USB driver: btusb 
  bus ID: 3-1.3:5 
  IF-ID-1: usb0 state: unknown speed: N/A duplex: N/A mac: ea:b4:9d:cc:a1:f5

aledelta@aledelta-Latitude-E6400:~$ rfkill
ID TYPE      DEVICE              SOFT      HARD
 0 wlan      dell-wifi      unblocked unblocked
 1 bluetooth dell-bluetooth unblocked unblocked
 2 wlan      phy0           unblocked unblocked
 3 bluetooth hci0           unblocked unblocked

Can anyne help me?

I'm new here

Re: Wi-Fi issue

Ale_Delta — Sat, 21 Nov 2020 14:59:42 GMT

I'm using tethering usb right now because I can't be able to use Wi-Fi connection...

Re:Wi-Fi issue

AndrewG_Intel — Thu, 26 Nov 2020 19:47:25 GMT

Hello @Ale_Delta

Thank you for posting on the Intel® communities. We understand that you have a WiFi issue using an Intel® Wireless card.

We would like to inform you that due to the Intel® Ultimate N WiFi Link 5300 (Intel® WiFi Link 5300) has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html

You can verify this product's discontinuance status using the following links:

Support information for Intel® WiFi Link 5300: https://www.intel.com/content/www/us/en/support/products/70971/network-and-i-o/wireless/legacy-intel-wireless-products/intel-wireless-series/intel-wifi-link-5300.html
Customer Support Options for Discontinued Intel® Wireless Products:
https://www.intel.com/content/www/us/en/support/articles/000006507/network-and-i-o/wireless.html

Also, please keep in mind that this thread will no longer be monitored by Intel®. Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician