topic Re:Intel WiFi 6 AX200 in Wireless

Intel WiFi 6 AX200

Ronster398 — Wed, 18 Nov 2020 04:05:47 GMT

Purchased module and installed it successfully. My PC says it's working properly. I have an ASROCK B550 Pro 4 Motherboard with the proper WiFi m.2 slot type E but I am unable to view any available WiFi networks nearby. My network discovery is enabled but still cannot view any networks. Please Help?

Re: Intel WiFi 6 AX200

AndrewG_Intel — Wed, 18 Nov 2020 18:52:49 GMT

Hello @Ronster398

Thank you for posting on the Intel® communities.

We have two models of this wireless card, one model (Intel® Wi-Fi 6 AX200) to be sold to and integrated only by Original Equipment Manufacturers (OEM), for instance: Dell*, HP*, Lenovo*, etc; and another model "Intel® Wi-Fi 6 (Gig+) Desktop Kit" to be sold to and installed by end-users on regular desktop computers.

The second model, the Intel® Wi-Fi 6 (Gig+) Desktop Kit comes in a box labeled with the Intel® logo and includes external antennas, Standard sized mounting bracket with RF cables installed, Low profile mounting bracket, Installation guide, etc.

Please refer to the following link* as a reference:

https://www.intel.com/content/www/us/en/products/docs/wireless/wi-fi-6-gig-desktop-kit-brochure.html

The first model does not include those accessories. Could you please confirm which one is the exact model you have?

If it is the first model, did you check with your motherboard manufacturer (OEM) regarding compatibility and installation instructions?

Also, could you please provide the following information in order to check this further?

1- Is the issue happening since the very first day that you installed the wireless card?

2- Did you make sure the wireless card is properly set in the motherboard and the wireless antennas are correctly plugged in and in the proper configuration?

3- Did you install the drivers for both Wireless and Bluetooth?

4- Are you having issues with Wi-Fi only or with Bluetooth too (both)?

5- Do you see the Wireless card and the Bluetooth device in Device Manager? Is there any error message or behavior in Device Manager?

Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Intel WiFi 6 AX200

Ronster398 — Sun, 22 Nov 2020 19:22:57 GMT

Yea, my problem was that I did purchase the desktop kit version that comes with the antennas.

Re:Intel WiFi 6 AX200

AndrewG_Intel — Tue, 24 Nov 2020 22:20:39 GMT

Hello Ronster398

Thank you for your response.

Since you mentioned that you purchased the Intel® Wi-Fi 6 (Gig+) Desktop Kit, were you able to connect the external antennas?

Just to make sure, are you still unable to see networks available? If yes, please provide the following information:

Is the issue happening since the very first day that you installed the wireless card?
Did you make sure the wireless card is properly set in the motherboard and the wireless antennas are correctly plugged in and in the proper configuration?
Did you install the drivers for both Wireless and Bluetooth?
Are you having issues with Wi-Fi only or with Bluetooth too (both)?
Do you see the Wireless card and the Bluetooth device in Device Manager? Is there any error message or behavior in Device Manager?

Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Intel WiFi 6 AX200

AndrewG_Intel — Fri, 27 Nov 2020 00:50:18 GMT

Hello Ronster398

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Intel WiFi 6 AX200

AndrewG_Intel — Wed, 02 Dec 2020 00:19:27 GMT

Hello @Ronster398

We have not heard back from you so we will be proceeding to close this thread soon. Please do not hesitate to contact us back if you need further assistance.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Intel WiFi 6 AX200

AndrewG_Intel — Thu, 03 Dec 2020 20:26:02 GMT

Hello @Ronster398

We have not heard back from you so we will proceed to close this thread now.

Our final recommendation is to try if possible with another router, or check with the router manufacturer for the proper configuration to work with the Intel® Wi-Fi 6 AX200 and the WiFi standard/band in use.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician