topic Re:Intel 9260 Driver Issues in Wireless

Intel 9260 Driver Issues

mwong — Sun, 29 Nov 2020 00:06:39 GMT

Hi there,

When using the latest drivers, (22.0.0.6) I'm unable to establish a connection at all, Windows just says "Unable to connect to network" and when using an older version, (21.10.2.2) I'm able to establish a connection however the speed is severely bottlenecked, around 80mb/s in my case, when other devices, are able to maintain between 200-260 mb/s, with all devices on a 5GHz network from the same location.

The card is on an MSI B450 Gaming Pro Carbon AC with a Ryzen 5 3600.

Any help is appreciated!

Re:Intel 9260 Driver Issues

Sebastian_M_Intel — Tue, 01 Dec 2020 00:42:01 GMT

Hello mwong,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:

Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".
Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

2. Brand and model number of your modem/router.

3. Are you having issues with Wi-Fi, Bluetooth, or both?

4. Have you checked if this issue happens on different networks?

5. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

6. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before the issue started?

Regards,

Sebastian M

Intel Customer Support Technician

Re:Intel 9260 Driver Issues

Sebastian_M_Intel — Thu, 03 Dec 2020 15:36:29 GMT

Hello mwong,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Sebastian M

Intel Customer Support Technician

Re:Intel 9260 Driver Issues

Sebastian_M_Intel — Tue, 08 Dec 2020 22:23:01 GMT

Hello mwong,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Sebastian M

Intel Customer Support Technician