topic Re: Accidently deleted Bluetooth drivers in Wireless

Accidently deleted Bluetooth drivers

B1TE — Wed, 18 Nov 2020 11:38:20 GMT

yesterday I accidentally deleted all my BlueTooth drivers and now I can't find the option to turn on/off Bluetooth and I can't find it in the device manager. in device manager, it doesn't show up when I go to show>show hidden devices. I watched a video that told me to install this: BT_22.00.0_64_Win10 and then go to (c:)>windows>system32>fsquirt. I opened the fsquirt file and pressed receive files and it just says "Bluetooth file transfer not completed" and "the file could not be sent because the connection could not be established, check to make sure the Bluetooth radio is plugged in"

I also tried troubleshooting and it said that my device doesn't have Bluetooth

Bluetooth worked fine 3 days ago

thank you!

Re: Accidently deleted Bluetooth drivers

LeonWaksman — Wed, 18 Nov 2020 13:53:10 GMT

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post.

Leon

Re: Accidently deleted Bluetooth drivers

B1TE — Wed, 18 Nov 2020 14:05:28 GMT

here is the .txt file

thank you!

Re: Accidently deleted Bluetooth drivers

LeonWaksman — Wed, 18 Nov 2020 14:20:16 GMT

Hi @B1TE

No file was attached. In order to attach this report , please click on "browse" below the post frame when you answering to this message and attach this file.

Leon

Re: Accidently deleted Bluetooth drivers

B1TE — Wed, 18 Nov 2020 19:07:57 GMT

when I do it you cant open it :/, but ill try one more time:

Re: Accidently deleted Bluetooth drivers

LeonWaksman — Wed, 18 Nov 2020 20:16:57 GMT

Download the BT Driver for your board, unzip the archive and install this driver.
FYI, this is the download page for all drivers for your board. On this page you will find all other drivers and latest version of BIOS (you are running on outdated BIOS).

Leon

Re: Accidently deleted Bluetooth drivers

B1TE — Thu, 19 Nov 2020 16:40:53 GMT

when I try downloading the BT driver it says "does not support this operating system"

Re: Accidently deleted Bluetooth drivers

B1TE — Thu, 19 Nov 2020 16:45:36 GMT

I restarted and I could open the file now!

this is what is says:

-------------------------------------------------------------------------------
* *
* BIOSRenamer *
* *
-------------------------------------------------------------------------------

RB550FGW.CAP ===> RB550FGW.CAP

This file has been renamed to RB550FGW.CAP. To use USB BIOS Flashback, copy RB550FGW.CAP to the root of your USB flash drive.

Press any key to continue . . .

what does this mean?

Re: Accidently deleted Bluetooth drivers

LeonWaksman — Thu, 19 Nov 2020 20:40:35 GMT

I've downloaded the zip file and extracted it without any problem (see the attached clip). If you have problem with the installation, you need address this question to Asus support.

Leon

Re: Accidently deleted Bluetooth drivers

B1TE — Tue, 24 Nov 2020 19:13:14 GMT

now i have updated my bios

and i installed the bluetooth driver

but my bluetooth still dont work

Re: Accidently deleted Bluetooth drivers

LeonWaksman — Tue, 24 Nov 2020 20:31:49 GMT

Hi @B1TE

Now, check in BIOS if Bluetooth is enabled and in Windows Settings Devices > Bluetooth & other devices - the Bluetooth should be ON.

Leon

Re: Accidently deleted Bluetooth drivers

B1TE — Tue, 08 Dec 2020 20:29:08 GMT

i have'nt been online for 2 weeks now so i have'nt been able to reply.

bluetooth is enabled in bios but it don't show up in settings.

@LeonWaksman

Re: Accidently deleted Bluetooth drivers

B1TE — Thu, 17 Dec 2020 16:59:26 GMT

is there not a solution to this, or are you trying to figure it out?

Re: Accidently deleted Bluetooth drivers

LeonWaksman — Thu, 17 Dec 2020 21:09:46 GMT

Sorry, Have no idea how to help you. Try to ask the OEM of your computer.

Leon