topic Re: Re:problem with wifi adapter in Wireless

problem with wifi adapter

sarah2411 — Sun, 17 Jan 2021 07:22:23 GMT

Intel® Wireless-AC 9560 160MHz

version 22.20.0.6

my wireless adapter keeps having a problem. I updated the driver and it was working fine then I turned my laptop on and all of a sudden there is a problem again. anyone know why this keeps happening?

Re:problem with wifi adapter

Sebastian_M_Intel — Wed, 20 Jan 2021 00:15:09 GMT

Hello sarah2411,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:

Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".
Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

2. Can you please specify what do you mean by "my wireless adapter keeps having a problem"? What are the symptoms of the issue? Do you see any error message in the Device Manager?

3. Are you having issues with Wi-Fi, Bluetooth, or both?

4. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

5. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before the issue started?

Regards,

Sebastian M

Intel Customer Support Technician

Re:problem with wifi adapter

Sebastian_M_Intel — Fri, 22 Jan 2021 22:25:59 GMT

Hello sarah2411,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Sebastian M

Intel Customer Support Technician

Re:problem with wifi adapter

Sebastian_M_Intel — Wed, 27 Jan 2021 20:32:57 GMT

Hello sarah2411,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Sebastian M

Intel Customer Support Technician

Re: Re:problem with wifi adapter

BEST1EVER — Mon, 01 Feb 2021 23:44:17 GMT

22.20.0.6 is crashing. Multiple times a day

Re: Re:problem with wifi adapter

BEST1EVER — Mon, 01 Feb 2021 23:45:10 GMT

and when doing the send, it does not work