topic Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue in Wireless

Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

AKuma332 — Mon, 15 Jun 2020 17:17:27 GMT

I am using Dell laptop Inspiron 15 N5010, windows 10 with Intel(R) Centrino(R) Wireless-N 1000. Earlier my WiFi was working, but now wireless adapter is not detecting available wireless connection/signal. Could anyone help for this problem?

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

AndrewG_Intel — Tue, 16 Jun 2020 05:39:50 GMT

Hello AKuma332

Thank you for posting on the Intel® communities.

We would like to inform you that due to the Intel® Centrino® Wireless-N 1000 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the following links helpful to address your request:

You can verify this product's discontinuance status at http://ark.intel.com/ > Product Status > "Discontinued".

Thank you for understanding.

Best Regards,

Andrew G.

Intel Customer Support Technician

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

n_scott_pearson — Tue, 16 Jun 2020 10:26:11 GMT

So what did you change? If this first usage with Windows 10? If not, did you recently upgrade your Windows 10?

What I suggest you try is, with the laptop isolated from the Internet, completely uninstall the existing WiFi package, reboot and then reinstall the last package for this adapter. I show the last package as being version 18.40.4. I have an archive of this package if you need it.

Hope this helps,

...S

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

AKuma332 — Tue, 16 Jun 2020 15:36:31 GMT

Thank you for your reply.

I did not change anything. Might be some updates taken by system.

I upgraded from Windows 7 to Windows 10 long back.

Further, I will try as you suggested.

Meanwhile if you can share latest version, it could be highly appreciable.

Looking forward to hear from you.

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

AKuma332 — Tue, 16 Jun 2020 15:36:47 GMT

Thanks.

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

rambob — Tue, 02 Feb 2021 21:12:20 GMT

Two questions...1) how do you completely uninstall the package and 2) would you mind making the archive available? Thank you in advance as I'm having the same issue with no known changes. Could be that Windows update changed something behind the scenes but I have restored back to a month ago and still am having issues. Device manager says it cannot start the adapter.

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

n_scott_pearson — Tue, 02 Feb 2021 21:36:08 GMT

Here is the complete algorithm:

Download the Wireless driver package onto the PC.
Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
Uninstall each instance of Intel PROSet/Wireless Software and Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
Manually reboot your computer, keeping Internet access disabled.
In Device Manager, check Network Adapters for an entry for Intel Centrino Wireless-N 1000. If none, go to Step 9.
Right click on the entry for Intel Centrino Wireless-N 1000 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
Go to Step 5.
(Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
(Optional but recommended) Clear each of your browsers' cache.
Install the Wireless driver package.
Manually shutdown and reboot your computer.
Enable Internet access.
Test.

I am sending you an IM regarding how to download the driver package.

...S

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

n_scott_pearson — Tue, 02 Feb 2021 21:45:28 GMT

Having a problem with your account on IM. Please send me an IM.

...S

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

rambob — Wed, 03 Feb 2021 01:15:58 GMT

Steve...I’m sorry but I have no idea how to IM on this site. Is there another way to get the archive file?

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

AlHill — Wed, 03 Feb 2021 01:25:10 GMT

Steve sometimes answers to Scott<G>

Look at this screen shot:

Go to the envelope in the upper right. Then, to the icon in the lower left. Now you can make a PM (for Scott).

Doc (not an Intel employee or contractor)

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

n_scott_pearson — Wed, 03 Feb 2021 02:46:37 GMT

Or just 'hey you'.
When I attempted to IM to rambob, I was unable to specify his account. IDK why, but it says Not Found. If he can IM to me, I can respond with info for download.
...S

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

rambob — Wed, 03 Feb 2021 03:06:43 GMT

Got it, thank you!

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

rambob — Wed, 03 Feb 2021 15:05:56 GMT

I’ve unzipped and installed the driver file and uninstalled the wireless adapter, rebooted and now the adapter does not show up in device manager. Scanned for hardware changes, etc but still no wireless-n 1000 adapter in list.

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

n_scott_pearson — Thu, 04 Feb 2021 05:54:15 GMT

Huh? Uninstalled what wireless adapter? Are you exactly following the algorithm I detailed above?

...S

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

rambob — Thu, 04 Feb 2021 15:32:03 GMT

I did yes...see step 7. Says to locate the adapter in device mgr and uninstall it.

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

n_scott_pearson — Fri, 05 Feb 2021 01:03:40 GMT

Oh, ok, you didn't say that well and had me all confused. I thought you were saying you removed the adapter, not the driver.

So, you uninstalled the driver(s) and then rebooted. Next you invoked the installer executable that I provided to start installing the driver package - but the installer is failing saying that no adapter is present?

Now, throughout all of this, you haven't physically touched the adapter at all, right? At the same time, you are still completely disconnected from the Internet, right?

...S

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

rambob — Fri, 05 Feb 2021 02:25:31 GMT

No...I uninstalled the drivers successfully, ran the install successfully, rebooted and no, I’m not connected to internet nor did I physically remove the card. But the wireless adapter does NOT appear in the network devices section of device manager.

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

n_scott_pearson — Fri, 05 Feb 2021 22:37:04 GMT

Ok, something strange going on here. I need more information. Please download and run the Intel System Support Utility for Windows. Select all data categories, generate the report and then have the tool Save the report to a text file. Don't try to use the tool's Submit capability; it doesn't work. Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

rambob — Sun, 07 Feb 2021 20:49:27 GMT

Ok, will do that

Re: Driver Intel(R) Centrino(R) Wireless-N 1000 compatibility issue

DANTE1989 — Wed, 10 Feb 2021 15:42:28 GMT

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