topic Re:Intel(R) Wi-Fi 6 AX200 160MHz frequent apparently random crashing 0x80000000000000 in Wireless

Intel(R) Wi-Fi 6 AX200 160MHz frequent apparently random crashing 0x80000000000000

SausageSam — Fri, 12 Feb 2021 13:01:58 GMT

I am getting frequent apparently random crashes and event Viewer is blaming Intel(R) Wi-Fi 6 AX200 160MHz.

Up to date drivers do not solve the problem.

Can this faulty device be fixed or replaced to prevent this problem in the future? It is a part of the motherboard so I'd prefer not to buy a new motherboard.

Re: Intel(R) Wi-Fi 6 AX200 160MHz frequent apparently random crashing 0x80000000000000

SausageSam — Sat, 13 Feb 2021 12:12:17 GMT

I think I have fixed the problem.
I downloaded the wifi driver. Then uninstalled the driver. I reinstalled the driver then rebooted. That solved the issue.

There was another issue a Error 10016 and I followed the steps excluding the final step in this video then rebooted. https://www.youtube.com/watch?v=1oNBd4jyz18

I have not had any more crashes today since rebooting.

Re: Intel(R) Wi-Fi 6 AX200 160MHz frequent apparently random crashing 0x80000000000000

David_G_Intel — Mon, 15 Feb 2021 17:25:38 GMT

Hello SausageSam

Thank you for posting on the Intel️® communities.

A couple of days have passed and we would like to know if the issue persists, or if you resolved that with the previous steps mentioned.

Regards,

David G

Intel Customer Support Technician

Re:Intel(R) Wi-Fi 6 AX200 160MHz frequent apparently random crashing 0x80000000000000

David_G_Intel — Fri, 19 Feb 2021 05:34:16 GMT

Hello SausageSam

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:Intel(R) Wi-Fi 6 AX200 160MHz frequent apparently random crashing 0x80000000000000

David_G_Intel — Wed, 24 Feb 2021 06:43:33 GMT

Hello SausageSam

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician