topic Re: Intel (R) Wireless-AC 9560 160 MHz Problem in Wireless

Intel (R) Wireless-AC 9560 160 MHz Problem

StephanyR — Sun, 14 Mar 2021 00:34:54 GMT

Dear Intel,

The wireless network driver/adapter suddenly stopped working yesterday. My computer is MSI GS65 Stealth Thin 8RF with windows 10 as an operating system. Even after installing the latest driver from Intel's website (version: 22.30.0.11, driver date: 20-Jan-21), it is still not working with an error code:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

Please tell us what to do because a laptop with no wireless connection is not useful if there's no ethernet..

Thank you in advance.

Re: Intel (R) Wireless-AC 9560 160 MHz Problem

sdWer — Sun, 14 Mar 2021 04:11:03 GMT

Same problem

Re: Intel (R) Wireless-AC 9560 160 MHz Problem

Huynhthinh — Sun, 14 Mar 2021 04:52:53 GMT

Hello,
Go to device Manager and see if Intel (R) Wireless-AC 9560 is disabled or enabled. Please let us know how you are doing! Thank you

Re: Intel (R) Wireless-AC 9560 160 MHz Problem

sdWer — Sun, 14 Mar 2021 05:36:52 GMT

Intel (R) Wireless-AC 9560 is disabled

Re: Intel (R) Wireless-AC 9560 160 MHz Problem

Huynhthinh — Sun, 14 Mar 2021 05:38:50 GMT

You install it to enable ! thank you

Re: Intel (R) Wireless-AC 9560 160 MHz Problem

StephanyR — Sun, 14 Mar 2021 09:48:04 GMT

It is enabled, and even though it is enabled error code 10 is present and the wifi is not working on the laptop

Re: Intel (R) Wireless-AC 9560 160 MHz Problem

Huynhthinh — Sun, 14 Mar 2021 11:33:01 GMT

Error code 10 is the driver error code that is not working, it includes many reasons, how much version have you updated the window version?

Re: Intel (R) Wireless-AC 9560 160 MHz Problem

Huynhthinh — Sun, 14 Mar 2021 11:33:46 GMT

This error code is usually encountered in beta window updates

Re: Intel (R) Wireless-AC 9560 160 MHz Problem

StephanyR — Sun, 14 Mar 2021 22:12:42 GMT

Windows now is on the latest update (not beta).

I should wait for another update?

I tried to solve the problem in many ways but I couldn't...

Re: Intel (R) Wireless-AC 9560 160 MHz Problem

sdWer — Mon, 15 Mar 2021 02:06:19 GMT

Here is my system information.

Same problem，not about beta version of Windows，it's intel WIFI driver problem or Windows problem.

Re:Intel (R) Wireless-AC 9560 160 MHz Problem

David_G_Intel — Fri, 19 Mar 2021 07:46:29 GMT

Hello @StephanyR

Thank you for posting on the Intel️® communities.

Please share with us the Intel® System Support Utility (Intel® SSU) results:

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re: Re:Intel (R) Wireless-AC 9560 160 MHz Problem

StephanyR — Fri, 19 Mar 2021 10:32:39 GMT

Thank you. The problem is solved now after the update of windows I reckon.

Re:Intel (R) Wireless-AC 9560 160 MHz Problem

David_G_Intel — Mon, 22 Mar 2021 20:53:52 GMT

Hello @StephanyR

Thank you for sharing this fix, we are glad to know you found a solution and we will close the thread since it's already resolved.

@sdWer please make sure to follow all the steps posted on this tread, make sure you completed all the Windows updates and if the problem persists, please submit a new question as this thread will no longer be monitored.

Regards,

David G

Intel Customer Support Technician