topic Re: Wi-Fi automatic disconnecting in Wireless

Wi-Fi automatic disconnecting

JoyfulGlory — Sun, 16 May 2021 13:25:27 GMT

Hello all!

Please I'd like to know what to do to solve a continuous automatic disconnection of internet of my PC. Sometimes it disconnects and reconnect automatically, sometimes, no. I have to off the Wi-Fi, by clicking on th icon, then on it and connect.

Please see the attached picture at the right bottom corner, the Wi-Fi icon. It's an example of the problem faced everyday.

Thanks for helping

Joyful Glory

Re: Wi-Fi automatic disconnecting

ClariceStarling — Sun, 16 May 2021 18:40:12 GMT

I've learned a lot just reading these posts ... first answer will be, did you update your drivers?

Re: Wi-Fi automatic disconnecting

Khun_Doug — Sun, 16 May 2021 18:58:37 GMT

JoyfulGlory,

Please tell us more about your PC or laptop, and about your network.

-What model laptop or motherboard?

-If this is a desktop PC, did you build it yourself?

-If desktop, did you add the wireless to the motherboard?

-Did the problem just recently begin happening after an OS upgrade, or driver upgrade, or BIOS update?

-What type of router are you connecting to?

Re: Wi-Fi automatic disconnecting

ClariceStarling — Sun, 16 May 2021 19:07:51 GMT

I think also you would want to know if he lives in an apartment building ... I've read interference from neighbors' devices could also cause this!

Re: Wi-Fi automatic disconnecting

Khun_Doug — Sun, 16 May 2021 20:28:19 GMT

ClariceStarling,

That's a good point, but I don't think that's the issue here. One of the easiest ways to look for those pesty interfering neighbors would be to load NetSpot on the laptop or a mobile phone. That will list all the SSID's that are heard, and how strong they are. And also it is good to know if there are other devices connected to the wireless when the problem happens. I personally experienced a situation where a laptop connected fine until another laptop was turned on. All the time the other laptop was on, my laptop had intermittent network access. As soon as the other laptop was switched to airplane mode, everything cleared. So it is possible another device nearby or in the same house can be causing an intermittent problem.

Re: Wi-Fi automatic disconnecting

JoyfulGlory — Sun, 16 May 2021 22:49:28 GMT

Yes Mrs., using device manager tool and even installed intel assistance tool to check drives update.

Thanks

Re: Wi-Fi automatic disconnecting

JoyfulGlory — Sun, 16 May 2021 21:22:45 GMT

Thank you ClariceStarling.

But I am having the same problem with office network and at home.. I shifted from one home to a new one but still facing the issue. This started one year and half ago. That's why I decided to post this here.

Thanks

Re: Wi-Fi automatic disconnecting

JoyfulGlory — Sun, 16 May 2021 21:31:22 GMT

Please bellow, my system (Laptop) info from intel assistant tool.

No supported driver or software updates are available for your system.

BIOS Version

Phoenix BIOS SC-T v2.1

Date 3/17/2020

MOTHERBOARD

Manufacturer

LENOVO

Model: 20AMS2RS0R

Version: 0B98401 PRO

OPERATING SYSTEM

Edition

Microsoft Windows 10 Pro (64-bit)

Version (Build) 2009 (10.0.19043)

PROCESSOR

Intel® Core™ i5-4300U CPU @ 1.90GHz

Device Details
Manufacturer Genuine Intel
DescriptionIntel64 Family 6 Model 69 Stepping 1
Architecturex64
# of Cores2
# of Threads4
Processor Base Frequency1895 MHz
Current Voltage7.
Level 2 Cache256 Kb
Level 3 Cache3072 Kb
Processor Id0x40651
Revision17665
AvailabilityRunning at full power

GRAPHICS

Intel® HD Graphics Family

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Lenovo for the latest driver for your computer.

Driver Details
ProviderIntel Corporation
Version20.19.15.5126
Date1/21/2020

Device Details
Adapter CompatibilityIntel Corporation
Video ProcessorIntel® HD Graphics Family
Resolution1366 x 768
Bits Per Pixel32
Number of Colors4294967296
Refresh Rate - Current59 Hz
Refresh Rate - Maximum59 Hz
Refresh Rate - Minimum50 Hz
Adapter DAC TypeInternal
Adapter RAM1.00 GB
AvailabilityRunning at full power
StatusThis device is working properly.
LocationPCI bus 0, device 2, function 0
Device IdPCI\VEN_8086&DEV_0A16&SUBSYS_221417AA&REV_0B\3&B1BFB68&0&10

AUDIO

Realtek High Definition Audio

Driver Details
ProviderRealtek Semiconductor Corp.
NameRTKVHD64.sys
Version6.0.8907.1
Date3/3/2020

Device Details
Device IdHDAUDIO\FUNC_01&VEN_10EC&DEV_0292&SUBSYS_17AA2214&REV_1000\4&78DB261&0&0001

DFX Audio Enhancer

Driver Details
ProviderDFX
Namedfx12x64.sys
Version12.0.0.0
Date8/30/2015

Device Details
Device IdROOT\MEDIA\0002

NETWORKING AND I/O

Generic Mobile Broadband Adapter

Driver Details
ProviderMicrosoft
Version10.0.19041.789
Date1/29/2021

Device Details
ManufacturerMicrosoft
AvailabilityRunning at full power
StatusThis device is working properly.
InstalledTrue
MAC Address88:87:8F:5F:52:58
Service Namecxwmbclass
Device IdUSB\VID_0BDB&PID_193E&CDC_0D&MI_06\6&6378306&0&0006

Intel® Ethernet Connection I218-LM

Driver Details
ProviderIntel
Version12.18.9.8
Date6/6/2019

Device Details
ManufacturerIntel
AvailabilityRunning at full power
StatusThis device is working properly.
InstalledTrue
MAC Address28:D2:44:78:0C:74
Service Namee1dexpress
Device IdPCI\VEN_8086&DEV_155A&SUBSYS_221417AA&REV_04\3&B1BFB68&0&C8
Revision04

Intel® Dual Band Wireless-AC 7260

MEMORY

8 GB

Device Details
Physical Memory - Total8 GB
Physical Memory - Available6.09 GB
Virtual Memory - Total15.49 GB
Virtual Memory - Available14.14 GB
Page FileC:\pagefile.sys
Page File Space7.75 GB

STORAGE

ST500LM021-1KJ152

Driver Details
ProviderMicrosoft
Version10.0.19041.789
Date6/21/2006

Firmware Details
Version0002LIM1

Device Details
Capacity465.76 GB
Serial NumberW623V325
Partitions4
Device IdSCSI\DISK&VEN_ST500LM0&PROD_21-1KJ152\4&131F86A6&0&000000
Device Path\\.\PHYSICALDRIVE0

C:
File SystemNTFS
CompressedFalse
Capacity201.50 GB
Free Space115.43 GB

File SystemNTFS
CompressedFalse
Capacity263.13 GB
Free Space142.70 GB

Re: Wi-Fi automatic disconnecting

JoyfulGlory — Sun, 16 May 2021 22:06:43 GMT

I have my own internet subscription....

Thanks!

Re: Wi-Fi automatic disconnecting

Khun_Doug — Mon, 17 May 2021 00:54:44 GMT

Joyfulglory,

Would you please download and run the Intel System Support Utility. The SSU collects hardware information but nothing personally identifiable. After you open the SSU, leave the default settings and click Scan. After the scan is complete click Next, and then click Save. Save the results into a file and then post back and attach that file. The information is similar to what you posted above, but in more detail and is organized differently.

The Intel SSU can be found here: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Re: Wi-Fi automatic disconnecting

JoyfulGlory — Tue, 18 May 2021 06:45:48 GMT

Khun_Doug,

Thanks for your help.

Please see attachment bellow.

Thnaks

Re: Wi-Fi automatic disconnecting

Khun_Doug — Mon, 17 May 2021 18:16:18 GMT

JoyfulGlory,

According to the SSU report versus the Lenovo support page, your AC-7260 driver is old, dating back to 2019. I would suggest getting the most recent driver from the Lenovo support page. Also, you have an Ericsson Mobile Broadband Adapter. If you are not using that I would disable the device in the event it could be the source of your problems.

The Lenovo drivers page for your laptop is here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x240/downloads/driver-list/component?name=Networking%3A%20Wireless%20LAN

Re: Wi-Fi automatic disconnecting

ClariceStarling — Mon, 17 May 2021 20:59:40 GMT

@JoyfulGlory

I tried to warn you!

Re: Wi-Fi automatic disconnecting

JoyfulGlory — Tue, 18 May 2021 06:46:59 GMT

Please ClariceStarling,

What do you mean???

Re: Wi-Fi automatic disconnecting

ClariceStarling — Tue, 18 May 2021 12:44:32 GMT

See above ... "first answer will be, did you update your drivers?"

Re: Wi-Fi automatic disconnecting

ClariceStarling — Tue, 18 May 2021 12:55:37 GMT

P.S. Apparently, one has to get the latest drivers from the manufacturer's website ... so now I learned that also!

Re: Wi-Fi automatic disconnecting

JoyfulGlory — Tue, 18 May 2021 17:28:33 GMT

I downloaded and installed as per the pictures above, but as you can see bellow, the drive is not updated. And when i try to update from device manager, it says: "you have the latest drive installed" .

Anyway I am still available for any other piece of advice and remain thankful for all you the helped, Khun_Doug

Joyful Glory

Re: Wi-Fi automatic disconnecting

Khun_Doug — Tue, 18 May 2021 17:55:40 GMT

JoyfulGlory,

You never mentioned if the Ericcson Mobile Broadband Adapter is active, or can be activated, or is even used. If there is a chance it can activate that would explain why the Wi-Fi disconnects. If not used, I would remove or disable the device.

Assuming you are not using the Ericcson and you are sure it is not randomly connecting, I would recommend resetting the network stack. Go to Settings, Network & Internet, and at the bottom you will see Network reset. Click that, and the PC will tell you that it will reset in five minutes. Close the warning and allow the PC to restart. Try your PC after that and see how it performs.

Re: Wi-Fi automatic disconnecting

JoyfulGlory — Fri, 21 May 2021 09:11:11 GMT

@Khun_Doug

It seems better than previous

The problem is still there, but It's no more disconnecting regularly. Thank you @Khun_Doug and you all !!!!

Joyful Glory

Re: Wi-Fi automatic disconnecting

ClariceStarling — Fri, 21 May 2021 22:13:39 GMT

I had this problem once: I was trying to update the driver and I got this message: "you have the latest drive installed"

If you don't go in and delete the existing driver first, it won't update correctly ... at least that's the way it worked for me!

topic Re: Wi-Fi automatic disconnecting in Wireless

Wi-Fi automatic disconnecting

Re: Wi-Fi automatic disconnecting

Re: Wi-Fi automatic disconnecting

Re: Wi-Fi automatic disconnecting

Re: Wi-Fi automatic disconnecting

Re: Wi-Fi automatic disconnecting

Re: Wi-Fi automatic disconnecting

Re: Wi-Fi automatic disconnecting

Please bellow, my system (Laptop) info from intel assistant tool.

No supported driver or software updates are available for your system.

LENOVO 20AMS2RS0R

Devices and Drivers

Intel® Core™ i5-4300U CPU @ 1.90GHz

Intel® HD Graphics Family

Realtek High Definition Audio

DFX Audio Enhancer

Generic Mobile Broadband Adapter

Intel® Ethernet Connection I218-LM

Intel® Dual Band Wireless-AC 7260

8 GB

ST500LM021-1KJ152

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