topic Re:Intel(R) DUal Band wirless-AC 3168 and Intel(R) wireless Bluetooth(R) Corrupted in Wireless

Intel(R) DUal Band wirless-AC 3168 and Intel(R) wireless Bluetooth(R) Corrupted

henru0 — Mon, 23 Aug 2021 21:03:06 GMT

About a month ago I downloaded a game called "Speedrunners" that has bricked both of my drivers above, each time I check the status of the applications it say drivers are corrupted, or I may be running low on memory or other resources. (Code 3). I have since deleted the game and have reinstalled the drivers many times, and each time I do, I check the properties tab and see "Device not started, (Netwtw04)". I was wondering if I could get any help with this as it's exetremly frustrating.

Re:Intel(R) DUal Band wirless-AC 3168 and Intel(R) wireless Bluetooth(R) Corrupted

David_G_Intel — Wed, 01 Sep 2021 04:02:28 GMT

Hello henru0

Thank you for posting on the Intel️® communities. Please share with us the following information:

Do you remember if this issue happened after a new OS update or Wireless driver update?
Is this a laptop or desktop system?
Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
What OS version are you using?
Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
Were you able to have you wireless connection in a normal/expected performance before?
Have tried a roll back to a previous driver version for testing?
Intel® System Support Utility (Intel® SSU) results
- Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re:Intel(R) DUal Band wirless-AC 3168 and Intel(R) wireless Bluetooth(R) Corrupted

David_G_Intel — Wed, 08 Sep 2021 17:41:37 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:Intel(R) DUal Band wirless-AC 3168 and Intel(R) wireless Bluetooth(R) Corrupted

David_G_Intel — Wed, 15 Sep 2021 08:23:56 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician