topic Re:Wifi disconnect in Wireless

Wifi disconnect

Rohan20 — Thu, 02 Sep 2021 06:59:40 GMT

Wifi 6 ax201 160mhz automatically disconnects
Laptop:asus Vivobook s15

Re: Wifi disconnect

Rohan20 — Thu, 02 Sep 2021 08:35:15 GMT

Don't know....it disconnects and reconnect after 15 to 20seconds...which is a big time during online classes

Re:Wifi disconnect

Alberto_R_Intel — Thu, 02 Sep 2021 19:51:44 GMT

Rohan20, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the Router?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re:Wifi disconnect

Alberto_R_Intel — Wed, 08 Sep 2021 20:59:27 GMT

Rohan20, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:Wifi disconnect

Alberto_R_Intel — Tue, 14 Sep 2021 18:26:39 GMT

Hello Rohan20, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician