topic Re: Network connection in Wireless

Network connection

vxceegmveegvi — Thu, 23 Sep 2021 03:22:41 GMT

I reinstalled windows 10 yesterday via recovery
After that something is wrong with wifi adapter, the entire internet speed is normal but only the download speed is kinda limited and unstable
It doesn't even go up to 1Mbps
I have done most of tips found on internet like dns server but nothing fixed it
Please help

Re: Network connection

David_G_Intel — Tue, 28 Sep 2021 18:34:02 GMT

Hello vxceegmveegvi

Thank you for posting on the Intel️® communities. Please share more information with us:

Do you get any Bluetooth issues?
Is this a laptop or desktop system?
Is this issue happening at home, office environment or both?
Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
What OS version are you using?
What adapter model do you have?
Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
Have you checked if this issue happens on different networks?
Are you able to reproduce the same issue while on hardwired connection?
How do you measure the speeds?
Were you able to have you wireless connection in a normal/expected performance before?
Have tried a roll back to a previous driver version for testing?
Have you rebooted your access-point, router, modem?

Regards,

David G

Intel Customer Support Technician

Re:Network connection

David_G_Intel — Tue, 28 Sep 2021 18:33:39 GMT

Please also include the Intel® System Support Utility (Intel® SSU) results

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re:Network connection

David_G_Intel — Mon, 04 Oct 2021 20:09:38 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:Network connection

David_G_Intel — Mon, 11 Oct 2021 19:47:57 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician