topic Re:Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz in Wireless

Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

ychan1 — Mon, 11 Oct 2021 00:32:39 GMT

I am using MS window version 11 with Intel(R) Wi-Fi 6E AX210 160MHz (driver version: 22.80.1.1). I tried to connect to my wifi 6E (Asus Zenwifi ET8) with no success. Windows unable to see my 6E SSID. I can connect to my 2.4 and 5 GHz channel with no problem. My Samsung phone able to see my 6E SSID and connect to it with no problem. Is it a setting to enable to see 6 GHz channel or need new intel driver?

Re:Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

AndrewG_Intel — Wed, 13 Oct 2021 02:23:49 GMT

Hello @ychan1

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide us with the following information?

1- Is the Intel® Wi-Fi 6E AX210 the original wireless card that came pre-installed on your system? Or did you integrate/replace the wireless card on the computer?

2- Please confirm the country where you are currently located:

3- An Intel® System Support Utility (Intel® SSU) report to gather more details about the system. Please follow these steps:

Download the Intel® SSU and save the application on your computer
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.
Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

ychan1 — Wed, 13 Oct 2021 10:54:56 GMT

1. the Intel® Wi-Fi 6E AX210 is the original wireless card that came pre-installed on your system

2. USA

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

ychan1 — Wed, 13 Oct 2021 11:00:42 GMT

3. The scan file

Re:Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

AndrewG_Intel — Thu, 14 Oct 2021 18:42:40 GMT

Hello ychan1

Thank you for the information. Please allow us to review this further and we will be posting back as soon as more details are available.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

AndrewG_Intel — Tue, 19 Oct 2021 05:13:15 GMT

Hello ychan1

We would like to recommend you a Clean Installation of Wireless and Bluetooth Drivers using the latest Intel® Drivers:

Please confirm once the drivers are installed using this method and if the behavior persists or any other (different) behavior.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

ychan1 — Tue, 19 Oct 2021 16:06:24 GMT

tried, no change, MS Window is still not recognized the Wifi6E 6 Ghz SSID, but my samsung can connect to that with no problem

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

ychan1 — Tue, 19 Oct 2021 16:08:24 GMT

I mean "samsung phone" can connect to Wifi6E 6 Ghz SSID with no problem

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

Spacefish — Tue, 19 Oct 2021 23:11:59 GMT

Try setting the region to "US" in your router.. The router needs to communicate "US" Region in it´s beacon packages, such that the AX210 selects the right regulatory zone which allows 6Ghz / Wifi 6E.. That feature is called "DRS".. If nothing is detected by the card, it will use "worldzone" which has WiFi 6E disabled.
This info can also be grabbed from neighbouring WiFis which you don´t even connect to.. maybe your neighbours are broadcasting another country code?

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

ychan1 — Tue, 19 Oct 2021 23:31:25 GMT

just check, computer and router has same US time zone, still not recognized WIFI6E 6 Ghz ssid

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

N2692 — Fri, 22 Oct 2021 00:17:54 GMT

I am having the same issue with Windows 10 version 19043.928 -21H1 October release. The last driver that works for 6GHz on this windows version is version 20.50.1.1.

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

N2692 — Fri, 22 Oct 2021 00:18:50 GMT

Sorry 22.50.1.1

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

N2692 — Fri, 22 Oct 2021 00:20:53 GMT

Hi Andrew,

I am having the same issue with Windows 10 21H1 version 19043.928 - October release.
The last driver that works on this windows version is release 22.50.1.1

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

ychan1 — Fri, 22 Oct 2021 00:31:25 GMT

where can I download 20.50.1.1?

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

N2692 — Fri, 22 Oct 2021 01:49:03 GMT

Its 22.50.1.1.. i think you can download from here: Download Intel PROSet/Wireless Driver 22.50.1 for Windows 10 (softpedia.com)

Re: Re:Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

AndrewG_Intel — Sat, 23 Oct 2021 08:25:24 GMT

Hello @N2692

Thank you for posting on the Intel® communities.

As per the official documentation that we have, Intel® Wi-Fi 6E AX210 (Gig+) supports the new 6GHz band for Wi-Fi. Usage of the 6GHz band relies on Operating System (OS) support, which is expected in Microsoft Windows* 11. The feature was also available for developers, enterprise or technical testers who joined the Windows® Insider* Program and use the Windows® Insider Preview Dev Channel – Build 22000.51 or later.

Please refer to this article How to Enable Wi-Fi 6E/ 6GHz Band Using Intel® Wi-Fi 6E (Gig+) products

Please contact Microsoft* Support for additional details.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

AndrewG_Intel — Sat, 23 Oct 2021 08:31:40 GMT

Hello @ychan1

Thank you for your response and feedback. Please allow us to take a look into this behavior and we will be posting back as soon as more information is available.

Note:

We recommend downloading drivers only from the official channels of support. For instance, from the Computer Manufacturer Support Websites or from Intel® Download Center.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

ychan1 — Sat, 23 Oct 2021 12:58:31 GMT

Downloaded the driver, but the run program fail to install the driver due to windows 11

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

sacshack — Sat, 23 Oct 2021 22:10:04 GMT

I have the same issue as well. AX210 card, does not see the 6 GHz network on Windows 11 unless using driver version 22.50.1.

Interestingly enough if I boot using a ArchLinux ISO, I can see the 6 GHz network there as well.

Feels like a driver issue in Windows.

Re: Intel(R) Wi-Fi 6E AX210 160MHz not connect to wifi 6E 6 GHz

ychan1 — Tue, 26 Oct 2021 16:41:09 GMT

Is it a link from intel download library for version 22.50.1? interest to download a workable version of 22.50.1 to try out wifi6E. I try download the driver from the above link "Download Intel PROSet/Wireless Driver 22.50.1 for Windows 10 (softpedia.com)" , however, when I started the update process, it prompt " unable to install to window 11"!! Any link I can download the driver and give a choice to manually install to window 11?